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Thread: Quality Assurance Survey

  1. #1
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    Quality Assurance Survey

    When a Regulator states that they are introducing a new Quality Assurance program to give the public confidence in the profession, can we assume that the regulator has actually surveyed the public to reach this conclusion to justify this change ?

    I am having a little difficulty believing that the public knows anything about quality assurance for opticians and even a harder time imagining the response from surveying all of the public who lined up to get their free glasses on line from unregulated sellers .

    I wonder what the public would say in a survey if they were asked to comment on their confidence in regulators considering the discipline acheived in the Optician Gone Mad Case as seen on you tube or perhaps in the CBC Marketplace endorsement for another famous discipline case. Or perhaps what the public's confidence level is like considering the BC deregulation and over riding of judges .


    My bet is that, if surveyed, the public would demand proof of Quality Asurance from the Regulators not the regulated .

    Perhaps opticians should commission their own survey and find out what the public really thinks.

  2. #2
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    Quote Originally Posted by idispense View Post
    When a Regulator states that they are introducing a new Quality Assurance program to give the public confidence in the profession, can we assume that the regulator has actually surveyed the public to reach this conclusion to justify this change ?

    I am having a little difficulty believing that the public knows anything about quality assurance for opticians and even a harder time imagining the response from surveying all of the public who lined up to get their free glasses on line from unregulated sellers .

    I wonder what the public would say in a survey if they were asked to comment on their confidence in regulators considering the discipline acheived in the Optician Gone Mad Case as seen on you tube or perhaps in the CBC Marketplace endorsement for another famous discipline case. Or perhaps what the public's confidence level is like considering the BC deregulation and over riding of judges .


    My bet is that, if surveyed, the public would demand proof of Quality Asurance from the Regulators not the regulated .

    Perhaps opticians should commission their own survey and find out what the public really thinks.
    So are you putting up the seed money?

  3. #3
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    Nothing destroys public confidence faster than :

    National television giving credence to offenders and then seemingly endorsing them on their web sites.

    Weak speakers who should not be representing us on TV.

    Judges calling offenders sham operations but then suspending their own sentences.

    Judges making the right call but then having their superiors undermine them by changing the legistions and Acts to make the offender legal .

    Not scheduling discipline hearings , within a timely fashion, globally aired offences filmed live as they happen .

    Allowing onliners to call opticians and optometrists greedy middlemen while giving away the product at a loss and telling the public that we will do the adjustments for free.


    No amount of change to "QUALITY ASSURANCE" for opticians will restore this lost public confidence.

    QUALITY ASSURANCE for opticians is NOT the problem ! We don't have a Quality Assurance problem .

    We have a totally different problem .

    How can the public trust us & have confidence in us when national TV promotes the offenders ; when you can't believe in the court system ; when no one refutes the Linden ads ; when our only defense is "pat on the back" optician ads that only impress opticians ; when there is no regulator backbone ; when the news is filled with stories about the "ORNGE AFFAIR" and political contributions and iregularities in elections ?

    The public no more believes in morals and ethics in their politicians than they believe and have confidence in 'Quality Assurance"

    There are bigger things destroying confidence than QUALITY ASSURANCE can ever restore.

  4. #4
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    Quote Originally Posted by idispense View Post
    Nothing destroys public confidence faster than :

    National television giving credence to offenders and then seemingly endorsing them on their web sites.

    Weak speakers who should not be representing us on TV.

    Judges calling offenders sham operations but then suspending their own sentences.

    Judges making the right call but then having their superiors undermine them by changing the legistions and Acts to make the offender legal .

    Not scheduling discipline hearings , within a timely fashion, globally aired offences filmed live as they happen .

    Allowing onliners to call opticians and optometrists greedy middlemen while giving away the product at a loss and telling the public that we will do the adjustments for free.


    No amount of change to "QUALITY ASSURANCE" for opticians will restore this lost public confidence.

    QUALITY ASSURANCE for opticians is NOT the problem ! We don't have a Quality Assurance problem .

    We have a totally different problem .

    How can the public trust us & have confidence in us when national TV promotes the offenders ; when you can't believe in the court system ; when no one refutes the Linden ads ; when our only defense is "pat on the back" optician ads that only impress opticians ; when there is no regulator backbone ; when the news is filled with stories about the "ORNGE AFFAIR" and political contributions and iregularities in elections ?

    The public no more believes in morals and ethics in their politicians than they believe and have confidence in 'Quality Assurance"

    There are bigger things destroying confidence than QUALITY ASSURANCE can ever restore.
    I'm so glad I asked lol

  5. #5
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    Why should we change the Quality Assurance program when there is absolutely nothing wrong with what we have? Why would public confidence be bolstered by this ? The public does not even know about it ! Is there some massive advertising plan in the works to tell the public about this ?

    We have excellent trade show organizers and we have some excellent lecturers .

    We do not have a Quality Assurance problem and never did . This will not help public confidence. We are just being fed another line of BS for the sake of a make work project that has no benefit for the trade or the public . This will involve spending money in the wrong areas , and ignoring the real issues once again.

    We have a totally different problem which is not being addressed.

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    Quote Originally Posted by idispense View Post
    Why should we change the Quality Assurance program when there is absolutely nothing wrong with what we have? Why would public confidence be bolstered by this ? The public does not even know about it ! Is there some massive advertising plan in the works to tell the public about this ?

    We have excellent trade show organizers and we have some excellent lecturers .

    We do not have a Quality Assurance problem and never did . This will not help public confidence. We are just being fed another line of BS for the sake of a make work project that has no benefit for the trade or the public . This will involve spending money in the wrong areas , and ignoring the real issues once again.

    We have a totally different problem which is not being addressed.
    Yes we have some excellant lecturers and you would have found them very interesting if you were at Vision Canada in Mississauga last weekend. You would have learned that on-line optical isn't going away and is expected to grow to approx 24% of the market. You would have learned strategies to differentiate yourself from all competition in order to grow your business. Hoya paid to have a web-site specialist come from Utah to lecture and give free website critiques of your own website. Why not focus on these strategies rather than wining and complaining all the time which in my opinion is getting a bit long in the tooth?

  7. #7
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    Quote Originally Posted by Golfnorth View Post
    ..You would have learned that on-line optical isn't going away and is expected to grow to approx 24% of the market.
    I agree, it's not going away. But I'd like to know what *expert* expects online to capture "24%" of the market. That's about twice the current level of CL's purchased over the net. There's no way eyewear will surpass CL percentages over the net.

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    The statement that changes to QUALITY ASSURANCE will bolster any confidence from the public is not backed up by any quotation or reference to substantiated fact or research. It is simply standard "protection of the public regulator propaganda " . Changes to Quality Assurance will only ensure administration jobs and unfocus attention to where it needs to be as it drains resources and our capital.

    As for on line sales growing to 24 per cent of the market, most would not have believed 5 years ago that it could be where it is today; most would not believe that CBC would endorse offenders or that sentences would be suspended and offenders right back at it . How many of you would believe that a regulated province could have become unregulated within 60 days ?

    There is a problem here that needs attention and capital but that attention is going to be refocused to an area that is not broken. In the process , you will be required to divert your personal attention, focus and resources too. It's your time and resources that are valuable.
    Last edited by idispense; 11-25-2012 at 10:40 AM.

  9. #9
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    In the interests of "public protectionism" is it reasonable to assume that all council members from across Canada who are PUBLIC COUNCIL MEMBERS ...can we assume that they attended the same Quality Assurance lectures along with us and also paid out of their own pocket to attend and educate themselves in the best interest of the public they serve ? I am sure that they would be interested in the internet 24 % predictions . Wouldn't the public they serve be most confident to know that their representatives have no conflict of interest and continually upgrade their knowledge on the latest trends they govern and do so from an altruistic basis on their own dime and time ?
    Last edited by idispense; 11-25-2012 at 11:18 AM.

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