Advice would be appreciated, I hired a "seasoned veteran" optician, she's 62 years old with a lively personality. The problem is that she makes the selling process painfully long. I can tell my patients are having a negative experience and thsi worries me. The problem seems to be with the amount of time it takes calculating payment and insurance amounts. I honestly just want to say, "Hey, hurry it up!" but I'm sure there's a more sensitive way to go about encouraging her to speed up her patient encounters. Yes, I know some patients need more time, I'm not talking about those people...haha :)
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