So I'm short staffed today and I'm working with a customer already, when a young girl walks in right on top of my shoulder while I'm talking to my client. I ask her to give me a few minutes she says ok but it'll only take a minute. So I excuse myself from my client and she asks me to take the rx off her glasses and also take a PD measurement so she knows what it is, I normally don't do it but since my client is waiting I take her glasses write her rx down to give it to her, so I can get rid of her, but nope I give her the rx and now she wants me to explain what 'these numbers suppose to mean'?Seriously????!!!!, but she's still claiming that she's in a rush and will come back to pick out a pair.
I mean come on people, then I just told her to get her copy of rx from her previous doctor or come back when I'm less busy and she just storms out the office, why are people so rude like this? She wasted mine and my clients time barged in to get her way, when she didn't get it her way she walks out the office like we're in the wrong. I know most of you will say you should explain her why we don't give away rx and pd but in a situation like this being a very professional optician goes out the window.
Rant over!
Bookmarks