Hi-
I am new to this board and would like to solicit some insight into the various labs that you are using.
I have recently acquired an Ophthalmology Practice from a retiring MD who has an optical shop in New Jersey. Currently they are using B&W Lab in Baltimore and Kosh lab (not sure where that is). I don't know much about these 2 labs. I know this will sound backwards, but my primary goal is to find a lab that integrates with DVI, Optivision, or Labzilla (so that it interfaces with my Practice Management software), and then I would like that lab to provide great customer service and a high quality product... oh and I would like affordability. That's not asking too much is it?
My experience is entirely with Zeiss products, although I am not adverse to learning about Varilux, Essilor or other products depending on what the lab offers. My preference would be to keep all my business with one lab. We accept VSP, so must be a VSP lab. The practice is a small practice, with 1 optometrist taking the place of the retiring MD. I would approximate the office does 25 jobs per week currently (I hope that number increases). All of the jobs they currently do they send the frame to the lab, I hope down the road I can get a tracer, but for now that will probably continue.
I hope that small amount of background helps with your suggestions. So my questions are:
1) Do you have lab recommendations that can integrate with my PM software and is a VSP lab?
2) Is it realistic to find one lab that can meet all of our needs?
3) Does distance from our practice to a chosen lab matter? I'm assuming if it's on the East Coast then whether it's 100 or 500 miles won't matter much, but could be wrong.
If you have any further questions that will help with suggestions fire away.
Thanks, Matt
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