Pt: I need to get the refund on my frame.
Coworker: (after investigating), well, your new frame cost more than the one you exchanged, so actually, we upgraded you at no charge.
Pt: NO, I looked online, and this same frame is between $50 and $100 less than you charge, so I want my money back.
Combined thought's of all optical staff: GO JUMP OFF A CLIFF YOU %^$#**&^ @#^*&!!!!!!!
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