VANCOUVER, British Columbia, Feb. 16, 2012 (GLOBE NEWSWIRE) -- Coastal Contacts Inc. (TSX:COA) (Stockholm:COA), the planet's biggest online eyewear company, announced today that during the month of January, 2012 it set a new service record for made-to-order prescription eyeglasses. Coastal reduced the average time from order placement by the customer to shipment to 0.7 days.
"We believe that making and shipping prescription eyeglasses in less than one day is a standard that defines the category and places Coastal in a unique position," stated
Roger Hardy, Coastal's Founder and CEO. "Coastal's in-house eyeglasses manufacturing facility operates 24/7 and is one of the most technologically advanced labs in North America. Competitors in our space typically use third party or offshore manufacturing facilities which make impossible for them to achieve this type of service commitment."
Steve Bochen, COO commented, "Customers are telling us that speed matters. By shipping eyeglasses in less than a day we experienced a significant drop in status calls to our Customer Care Center. We have built a virtuous cycle of performance and will strive to keep raising the bar in order to enhance the customer experience."
Coastal also reports that its North American hub shipped 83,066 prescription eyeglasses during the month of January, 2012, compared with 38,207 eyeglasses during the same period in 2011, an increase of 117%.
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