I love my Costas, but their acct policies are a deal breaker.

[KStraker]

We are selling out of our Costa Del Mar shades and that's it. For years I have been unhappy about their two for one exchange policy, which they insist on even when they make an error. I was the sent the wrong color, then had to take two to reorder the correct color. The error was theirs, yet I suffered for it. Still we continued because the styles were selling and the technology is excellent. A few days ago I was meeting with my rep to place an order. I have a frame that is defective. The eyewire snapped on a zyl frame as the rx lens was inserted. I expected the frame to be listed on a return sheet and order a replacement. I was told that I would have to pay the 14.00 handling fee and send it directly to their repair department. Then they would decide if it's defective and possibly replace the frame. This is the same process that you go through as a consumer. The rep told me that she did not have the power to authorize an exchange despite her 12 years with the company. I do not expect to, and will not, pay one cent to replace merchandise that never left my store and broke during mounting.(except shipping). These conditions are different than any other frame company we deal with. Therefore, we choose not to operate under these uncomfortable policies. Good luck to you as you go forward with the "kind" folks at Costa Del Mar.

If this thread violates posting guidlines, then delete it.

[Barry Santini]

Stop exchanging, and put (whatever) styles on 25% off.

It's *always* good to have some name brand merchandise at 25% off.

Try it. You'll see and agree.

B

[marktheeyeguy]

You need them, they don't need you.

[KStraker]

We'll do more than 25% off and sell these out. Actually Mark, we don't need them, and they don't need us. Odd relationship for an optical shop and frame vendor. I can sell other shades, with comparable technology, and not have to jump through all these crazy hoops. There is no one vendor that will make or break our business.

[gmc]

Costa has a great product, but their service is horrible, to both their accounts and to consumers. They couldn't care less whether you are happy or not.

[Barry Santini]

Hey, Maui Jim ain't much better, at least to us accounts. Whereas they won't, under most any circumstances, replace one of their titanium rimless bridges to me under warranty, they *will* and have done it at absolutely no charge to a customer who simply writes in, says "they love their MJs, and can MJ help them out?"

I'm not happy with them for creating these "channel conflicts"

B

[rickyforever]

You need them, they don't need you.

you told the truth

[braheem24]

Am I in the Twilight Zone?

[Johns]

You need them, they don't need you.

Oh, silly me! I'm only a part timer, but I thought I was involved in the business enough to think that Costa was a sunglass line!

Given the response, I must be way off! Costa must be the monopolistic utility that supplies your office with the electricity required to operate your office! Yes, I agree! You DO need them!

(I guess I really am out of the loop!)

[rickyforever]

You need them, they don't need you.

yeah,things always go on this way

[sharpstick777]

Even if the line sells, you can't support a line more than it's own manufacturer does. At some point you will need the support of this company to make your patients happy... and you won't get it. You will look bad to the patient, not Costa. Any company that pits you against the patient will cost you in the end.

Discontinue the line now, before its too late. It will come back to bite you someday if you don't.