We currently only have one optician in our optical shop. He services roughly 7-10 jobs/day. He also has to input all the VSP data, interface with frame reps, manage and order all the frames. In short, he has to take care of all the tasks associated with the optical shop. He does not do any billing at all other than VSP. He is very conscientious and spends a lot of time with each patient. I would guess that he averages half an hour or more per patient (although I've seen him spend as much as an hour or more). He tends to bring out multiple frames for them, watch them trying everything on (with advice and comments), exhaustively explains all the options and goes through the finances of their purchase. The only problem is that he is unable to get through his patient load. Patients are left waiting for long periods of time, VSP billing goes unbilled, frames languish for a long time before being marked and placed etc. In short, he appears unable to not have the time to run the optical shop. Unfortunately, our optical shop appears to be busy enough for one optician but I don't think that it's busy enough for two. This is part of the advice that I'm seeking. I was hoping to gather tips for him that allow him to streamline his process and cut down on the amount of time that he spends with every patient. He is a good optician and I don't him stressed out or unhappy; but I think he may need help in managing his time. All advice would be appreciated.
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