This is a question that was brought to my attention by an associate of mine.
Our company had a $99 complete sale which included cr-39 lenses. Customer wanted
the sale price for her young daughter, however she didn't want to pay the extra charge for polycarb lenses. The associate stated that this was "law" and she was forced to buy poly.
What associate didn't know was that the mother was an attorney. She scoured through the Connecticut statutes and could find no such law and demanded that we refund her money and downgrade her daughters glasses to plastic. We decided to offer her a refund for the difference and allow her to keep the poly lenses this one time with the understanding that future purchases must have poly lenses at standard cost.
This situation got me thinking. As an optician I wouldn't give a child plastic out of principal, and I have never heard of any state that had an actual written law saying that you had to offer polycarb. I would like to know if there is a state that mandates polycarbonate
to minors, and if anyone does know if Connecticut does have some form of a law.
Also, has anyone else run into a similar situation where the parent took the issue to the level that this went to?
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