Our office has always sort of had each employee specialized in a different area and we are trying to get away from this and get more employees cross trained so we can all help out as needed.
I am curious as to how other offices handle their patient flow?
Currently when someone walks in or the doctor brings someone out for glasses (pick up, frame selection, repairs) they go to either me or the other ABO Optician.
If someone walks in or the doctor brings someone out for Contacts (orders, trainings, polishing) they take them to our contact lens technician or if she's out, one of us.
So now we need a better method for letting us all handle every different type of patient situation.
Do the docs in your office set the chart somewhere and let you guys decide who gets it? Do the docs come up to you and ask you to help them? Are all the opticians in your office cross trained to be able to do any type of orders or repairs?
When someone walks in, they stop at the frontdesk first. Who does the frontdesk call?
I just want to know how other offices around the country do this.... :hammer:
Any feedback is helpful!