My patient wears professional readers or Access lenses and has been my client for about 8 years. We should also note that she has a very narrow PD (56 near).
After presenting her new prescription to me and choosing a new frame (making Access lenses again) she mentioned that her optometrist told her upon leaving the exam room that I had given her the wrong prescription on her last pair of glasses.
Of course I was very interested in this statement and explained that if his "technician" didn't know that the lenses were professional readers that could explain the goings on.
She was kind enough to bring her previous glasses back to me as I requested and I found the prescription to be made exactly as to what was prescibed. However I found that if you didn't put the glasses in the lensometer correctly (allowing for her very narrow PD) that you would get a cylinder reading of about .50 (she was prescribed spheres only) and I showed her this as well as showing her that the printout of my digital lensometer which matched the presciption in question. She was totally fine with the explaination and understood what happened at her OD's office.
Now for the $64,000 question. How would you respond to this series of events?
Regards,
Golfnorth
Bookmarks