Hey Everyone,
I was wondering if I might solicit some advice in regards to the ongoing edging issues we are incurring.
We currently have 2 edging technicians operating 2 new machines (Essilor Kappa D, and a National Optronics 7EA.) Our redo percentage is over 20% most weeks. The technician operating the Kappa has been edging for over 15 years now. His work has always been acceptable at best, although in his mind he is "the man" when it comes to edging. The technician operating the 7EA is new (about 5 weeks edging) and is doing well for someone new to it.
The Veteran (we'll call him) experiences a high number of off-axis jobs. He cuts the odd one too small, but mostly his issue is axis. He has always blamed any issues on the equipment, but with 2 brand new machines on the floor, it's time that he faced the fact that it is him.
I guess what I am wondering is if anyone has gone through something similar. I would be willing to send both technicians away for training or provide in house training if there was something available. Any suggestions?
Thanks,
FCVC
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