I don't know if any other of you other unfortunate Davis Vision providers have noticed, but as of September 1st this notice appeared on Davis Vision's website
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IMPORTANT NOTICE
We are taking this opportunity to clarify Davis Vision’s policies regarding the
replacement of scratched spectacle lenses. Davis Vision will replace, within
one year from the original dispensing date*, spectacle lenses that have become scratched
to a degree that significantly compromises the cosmetic appearance or optical
performance of the lens, ONLY if the Scratch Resistance option was selected and paid by
the patient at the time of the original order or if the option is covered in full within the
group’s benefit design. It is important to note that this policy applies to ALL lens types
and materials. Therefore, any of your Davis Vision patients who have a history of
mishandling their eyeglasses or are concerned about the possibility of developing
scratches on the surfaces of their lenses should be informed of the potential benefit of
selecting the Scratch Resistance option and, if selected, the applicable charge should be
collected from the patient. Whenever the Scratch Resistance option is selected and the
applicable charge collected on any lens type or material at the time of the original order,
your office will receive the corresponding additional dispensing fee (surfee) from Davis
Vision. No surfee will apply if the Scratch Resistance option is covered in full under the
group’s benefit design. Only if the Scratch Resistance option was selected in the original
order and paid for by the patient or if the option is covered in full within the group’s
benefit design will Davis Vision replace the lenses due to scratches within one year from
the original dispensing date.
* Dispensing date is assumed to be 10 days after the date shipped from the Davis Vision laboratory.
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So, I just called up Davis Vision and here is the response I got: Unless, the patients pays for a Scratch Resistant Coating or purchases an Ultra ARC (Avance, Teflon, etc.) they do not have a scratch coat warranty. Doesn't matter what lens material or lens style the patient is purchasing: Polycarbonate, Trivex, mid-index, 1.60, 1.67, photochromic lenses, or progressive lenses, are no longer warranted for scratches, unless they purchase an SRC or an Ultra ARC. This is already on top of the fact that is the patient is purchasing an Ultra ARC they only have a 1 time in 1 year scratch coat, irregardless of the fact that the manufacturers of those coatings say that their coatings have a 2 year scratch coat.
I really wish we could drop them, but we are located in Western Pennsylvania, so most patients that have Highmark (which is most of our patients) have Davis and we live too close to a GM plant for our comfort to risk dropping Davis Vision.
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Originally Posted by LENNY
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