Good points from both sides.
Yes delicate matter on staying very Professional!!!
Re: Roatx form...use it for the study great!!!
if youre concerned @ TMI for the pt....simple solution....it's what I do.
After your analysis, and only if something is clearly done wrong ( BC, unprescribed prism, rx well
outside of tolerance, etc)
I then take the glasses and Prep. the Doc's Rx Pad what needs to be addressed re: glasses - review it w.doc promptly
and he signs. (this leaves the competitive optician's from arguing with the pt's or each other).
My doc appreciates that I value his time and have taken care of his pt. promptly. ( i've also earned his confidence).
The patient is told only, "yes, there is some concern with the glasses + to take this RX back to where they purchased the glasses they should be able to assist you. Be sure and copy RX +/or Roatx form + keep in pt files. Simple, courteous, professional.
Knowing what the problem is ..
1)glasses made wrong
2)pt problem
3)Rx wrong
4)all 3 ( it can happen)......can be argued on paper all day long.
A well versed/expierenced optician KNOWs 1-2-3-4 above and handles pt appropriately (ref.back to optical/doc/ or is able to explain the changes to the pt more clearly ....)
Each pt/situation is very diff. and way too many senarios when there is a problem.
Kudos Harry/Bob.....I agree and my opinion,
lesser experience optician's/ lab tech are very defensive when told glasses need to be remade due to common human/machine error. If another optician in a diff. practice found your error, sorry get over it and do your job. Simple. Don't like it get out. I have my own job to do.
Bookmarks