So get this. Next fall, I will be teaching a class called "Sales and Merchandise." Basically, it deals with high involvement sales such as cars, big screen tv's and moving up to houses and $500k insurance plans. It will also deal with the business to business side of it, such as sales reps coming to our store and selling product.
I took this class several years ago, and sent a facebook message to those who took it with me. Basically, I want to know what they liked/disliked/and potential improvements.
This one guy, who we always knew to be kind of an idiot, sent me this message that the guy who taught the class before spent years (he worked at a bank for four years selling investments) in selling, and that compared to him, I bring no value to the table. I told him that I spent over 10 years in sales. He tried to tell me that opticals are low involvement (meaning that people will not think through their purchase and just buy it based on repetition) and easy to do, and that it is no where close to car or tv sales.
Honestly, I think we know far more than tv salespeople, as we are professionals. Also, please do not get upset by the word "sales" because we are in a medical profession. The fact is, we do have to be good sales people. We just do not have to be greasy or cheesy. Instead, we need to be knowledgable, courteous, and insightful.
Anyways, just needed to vent. I really resent being told that I know nothing about working with customers.
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