It was the full moon I think. Yesterday a woman came in with two zippy bags of Ciba Colorblends. She claimed they were defective and she wanted a refund. I counted the lenses and they amounted to approximately four boxes. In Februray she had picked up 8 boxes. Not a word from her about any defective lenses in all this time. I asked her where the boxes were? She claims to have had to go into all of the boxes to pick lenses that were not defective. I asked how she knew any of these were defective and where oh where were the "defective" lenses so that I could take a look. She had to throw them away she says. The owner is in the background saying "just give her her money back". Are you kidding?!! Since she was making a scene in the store in front of our normal patrons I offered to send the bags of lenses back to Ciba so that it could be determined if they were defective and if so she would be given lenses in exchange for these. Nooooo. She wants a refund for the entire year supply. Then a little light bulb went off in my head. Did you get a rebate I asked her. No I did not she said. Hmmmm. So today I check with Ciba and sure enough she got her rebates and the checks cleared last week. What a coincidence. So now the owner who obviously would rather avoid confrontation still wants to refund her. I say no way. She gets nothing and in fact she gets asked to take her business elsewhere. I'll be talking to her tomorrow and will present the evidence. I swear I am ready to walk if the owner refunds her. I do not know why I am not allowed to do my job here. :angry: Mainly venting here, sorry.
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Originally Posted by chip anderson
. I realize it's the owner's problem but I can't help but care. If I can manage to get him to compromise I think we can at least break even. This stuff goes on all the time, I've been there ten years. In an office this small it's sometimes like a bad marriage;).
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