Originally Posted by
SharonB
I had a patient who brought in his daughter's poly lenses with some hairlines on them. He wanted a Davis Vision warranty replacement. When I called Davis, they said according to the patient's panel, they would only replace broken lenses. I had the Davis lady on speaker phone for the Dad. He said, "OK, I'll break them" and left the office. About an hour later I got a call from him...."what are these things made of, ****ing rubber?" He had whomped them repeatedly with a go-devil, and of course they were in worse condition than before. We remade them at 1/2 the U&C. He was happy, and very embarassed.
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