Davis Vision

[Jubilee]

Their provider newsletter last year did show where they updated to a "state of the art" lab including robotics and now does their own inhouse Crizal coating...

[eyemon]

We took Davis and still take Spectera. Both are weak. I dropped Davis because of the opening of the VisionWorks stores in the Chicago area. I figured if I don't do business with the Luxottica/Lenscrafters/EyeMed group, I sure as heck won't do business DavisVision/Viva/VisionWorks. Why feed any of the monsters who wish to compete with my independent office?

Plus, I found the lab service to be substandard, customer service nonexistent, and reimbursement very low (And I won't even get into their tower-of-power display). I could say the same of Spectera, which I will likely drop this year.

I would stay away.

[geoflem]

We take davis in las vegas, a lot of casino employees belong so its good to se them coming in really. they have an automated verification phone line that works well most of the time. they also have 60 to 80 different plans.

[drways]

We take Davis Vision because of how many plans are in our area.
We don't like it, but are now committed. BE AWARE if you take Davis there are some limitations in what you can offer. You cannot use a rimless and increase a B measure to get the depth. This is new and is because of a couple of jobs we ordered that they just couldn't get right over a 2 or 3 month period. So, rather than educate their staff, they now disallow special orders. Now we found out that if you upsell to a 2 year or lifetime warranted AR coating, their warranty is ONE YEAR ONLY. We do a lot of crizal alize, clear guard (now to be just Avance). They will not honor the extended warranty and essilor says they can't make them! I had my first problem today and our essilor rep is taking care of it. But, how many times can they do that?!

[LENNY]

[quote=eyemon;252861]customer service nonexistent


I would disagree with this statement. I think their customer service is the best out of all the insurances!
If you do it by the book they will always defend you and newer tell you one thing and tell patient the other thing!
Again if you do what they tell you to do you are safe. But if ....

[inslady]

I'm watching this thread and I'm curious about something. You may or may not remember that I work for an OD-owned vision plan (no, it's not VSP) and I'm consulting with employers all day long. We get lots of accounts simply because one or more of our providers will make a call to the HR Director or owner and say "the vision plan you offer your employees really isn't the best for the employee or me; I'd like you to consider...."

If a great deal of your business is coming from employers with these bad plans, you have the power to do something about it. Employers aren't used to getting those kinds of phone calls and it does create change.