humphrey's/Eschenbach eyewear

[ajboon]

Any opinions regarding Eschenbach eyewear?
How is their customer service?
Frame quality?

thanks

[For-Life]

You have the For-Life seal of Approval for this company.

I cannot comment on US service, because we deal with Ronor here in Canada. But the frames are awesome. Have dealt with Eschenbach (and its Humphreys, Brendel, and Scappa lines) for a few years now. Brings people in. Actually, I have a Humphreys on order for myself right now.

[DragonLensmanWV]

We have had pretty good luck with them.....but.
Problem is, their warranty starts at your invoice date, not date of sale. So I hear there's a lot of people dropping them because of this. I know one guy here in town that was refused warranty on 6 frames he sent back. We've only had one breakage and it was replaced OK, fortunately it was a quick breakage. Our rep has gotten disgusted with the complaints about service he had to listen to, so he has left their employ.