OK, we spent a long time designing and selecting a high power progressive polarized sunglass. Vision plan. Ordered. Verified. Partially dispensed...
Patient was unhappy with vision (she never is). Ultimately wants a refund, to which I am happy to agree.
Now the injustice: all the professional services rendered will be refunded along with the return of materials. Good, earnest, professional services.
How in the world is it fair to have opticians' remuneration for their expertise tied to a mere product that a person can return on a whim?
How the heck did it get this way!? I'm appalled.
How do opticians cope with this? You are essentially saying that your professional services are 100% guaranteed or your money back!
Compare to optometric services: you pay for your examination, and you never get a refund. Now, maybe we have to repeat part of the exam if not satisfied with outcome, so we're not perfect. We have an implied guarantee that our exams lead to satisfied vision, somehow.
Compare to opthalmological services: you pay for your examination, and you pay for any additional care if needed. No implied guarantee of success. That's the way it ought to be.
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