Ok, what would you do in this situation.
Patient picks up new glasses, Essilor Natural with Crizal, and can see when she leaves. Comes back next day, and says "You made my glasses wrong." OK, I double check RX and checks out great, measurments look good, etc. She said she took them to Pearle down the street and "they told me the prescription is wrong. They checked the left eye and it was fuzzy and they couldn't read it and said the segs were crooked and they didn't know how ANYONE could see out of these glasses."
The rx is +2.75 -0.25 cyl. I think the person reading them didn't know how to read a -.25 cyl on a lensometer.
I assured her the rx is correct, but she did'nt believe me because she "bought glasses at Pearle for 10 years and never made them wrong." So she is now doubting her purchase at my store because of the "competition" down the street. What do you do in this situation?
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