Help with Briot

[champeye]

My office bought a Briot Accura CL in January 2007. We have had three techs out working on the machine a total of nine times. the machine is just a lemon. Briot will take it back. Does anyone have any ideas on how to get Briot to buy back this lemon of an edger.

[AdmiralKnight]

Briot will take it back.

...I'm assuming you meant they will NOT take it back?

[champeye]

Yes, I meant they will not take it back.

thanks

[snowmonster]

I don't know what to do other than ***** like crazy to the highest-up people you can get to on a daily basis (and I'm not kidding). I would think they would be willing to swap it out for a refurbished machine of same model.

If you buy something different in the long run, I've been quite happy with Vision Systems Inc (www.patternless.com). We got a great deal on a Santinelli with free lifetime support. We've had one issue and it was solved in reasonable fashion. And no, I don't work for them.

-Steve

[riehleryan]

what exactly are the problems you are having?

[bhess25]

the only guy in the US thats realy qualified ( i mean realy realy qualified) is Bob Mahnke of serv-tech... check out www.serv-tech.us give him a call, usualy he can tell you whats wrong just by what you tell him...and his prices are damn good...tell him Billy sent ya..im sure hell hook you up somehow!!

[HarryChiling]

Call JAOPTRONICS in Clinton, MD (301)868-5316 http://www.jaoptronics.com/ family owned and if they can't fix it tie it to a chain and use it as a boat anchor.

[bhess25]

Call JAOPTRONICS in Clinton, MD (301)868-5316 family owned and if they can't fix it tie it to a chain and use itas a oat anchor.

i think i like the boat anchor idea better.

[jrumbaug]

I agree tha JAOPTRONICS are good people. I purchesed my frst lab equipment from them 20+ years ago. Give them a call

Jim Rumbaugh

[Judy Canty]

Yeah, JA has my vote as well. Great people, superior customer service, fair prices.

[Craig]

My office bought a Briot Accura CL in January 2007. We have had three techs out working on the machine a total of nine times. the machine is just a lemon. Briot will take it back. Does anyone have any ideas on how to get Briot to buy back this lemon of an edger.

I had a Briot a few years ago and after 18 months of hell; they bought it back. I got screwed because it was a lease and had made payments for 18 months on a piece of junk and still owed the leasing company money for an edger I no longer had.
They sent me 3 machines and the VP himself came out to fix it. It was not possible to fix, it was a bad, bad design.

Call Santinelli and solve your edging problems.
I have had mine for 3 years and would only buy another one from them.
Craig

[champeye]

Since I originally posted this back in October, we have been in contact with Danny at Briot. He has addressed the problem in a professional way. Briot has replaced the edger with a new machine. This edger has been operating smoothly.
Dr. Champion