hi everyone -
just wanted ot run something by you all - and see if you have any info in regards to laws ect -
I was asked by a former PT - to take some measurments - ( PT pd - and seg ht ) - so he _ ( i am guessing ) - can order them thru someone else - i would would guess on line - i was actually told up fron tby the pt - "I DON'T need to tell you why i am askign for them - you must just give them to me " - that is how the conversation started so i know it was not going to be a plesent 1
anyways - When i asked my supervisor- they informed me - that it is the company's policy not to provide these services - and i was told that there might have been a issues in the past that we got burned on -
something about a pt - ordered PAL's thru somewhere else with our measuments - and when the person had a issue - guess what ?? that on line company - said - we filled it to how you ordered it - and we are not doing them over for free - "
our company - actually look responsibilty for it - and we made the glasses over for them - and i would imagine - we did not see one penny - for it -
i was told that the pt has always in a difintity and they filled it with a ao pro- and guess what the pt did not like the blurr - he saw -
i know from working at several large retailers - this is common practice - to just give something away - to make the customer happy - when in fact i think it will not ever make the customer happy - but maybe just quiet !! LOL
anyways - when i was asked to do this by a customer - and when i explained that we do not perform these services - he was not happy - he then procedded to play it slick - and say i had to give him it - since it was part of his medical files - however - i was told this is not the case either - and that the measuments are actually company prop. used to produce the finished eyewear - and not part of the pts personal file -
when i explained the ht cheanges based on the frame - he said - he had already come in picked out the frame - and we took the measurments - and the glasses where "ON HOLD " -- OMG - now folks are coming in and trying the glasses on - having us take the measurments - and ordering them online - i never thought someone would do this - but its a new one for me -
for me - it is no big deal - and i understand where both sides are coming form - however my job is more important to me and my family - so i follow the rules -
years ago - we used to do measurments for an AO safety program - and would charge a fittign fee - but this is no longer an option - since it is out of my hands - i on't make the rules i just follow them -
anyways - this pt - says i am breaking the law - by doing this - and when i asked what law - he could not say - but i was wondering if anyone else knows about this -
In our state - the pd - is not part of the rx - and furhtermore - when i checked - he has not had a rx done in over 5 yrs - when i asked about this - he said that he had one done recently - so i took the opportunity to say mybe the MD - would give her the infomation he was requesting -
and he said - he already checked - and the md was not willing to - so what i gathered was there was no recent exam - but that is really a moot point -
he also made a odd - comment - that he only had 1 week to get this done - and that it would take longer then that to go to the doctors with his EXTREMLY BUSY SCHEDULE - ( i know - mine is not busy at all ) LOL
just wanted to throw this out there - see if anyone else had issues come up like this before- and if there are any laws pertaining to this -
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