I know in our case we offer as much specifics as possible unless the questions get into our specific processes we developed. As an example we are glad to explain in detail to our customers why we and how we our software works, but we won't give you our source code.
Posting or putting to much detail in general product literature just gets lost. With all of our technology being in the same building that our customers get their lenses from we have better access to specific information than many larger companies.
There are advantages and disadvantages to both large and smaller companies. The customers of each have to decide which of those advantages they consider more beneficial to them.





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