I'm an independent optician and I accept Rx's from many OD's and MD's. Currently I will remake glasses over if there is an error in the Rx for free. I feel that I must do this in order for customers to use me instead of where they got their Rx. I would say that my work is at least 99% right on. I've heard that the redo rate is about 2%, but lately I've had more remakes then 2%. I'm thinking of not accepting certain Rx' from some doctors. My COG is going to force me into raising prices. I would like to here how you handle remakes?
Thanks,
Jeff
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