
Originally Posted by
For-Life
We had a little old lady come into our practice many years ago. She had alzheimer's and was not particularly easy to deal with (not her fault). She also never really spent a lot of money, and just got the very basic and inexpensive. Nonetheless, of course we treated her very well and with respect. Every two years she would come in and buy again, but it was just basic.
A few years ago she passed away. Her family then came in and told us how much respect they have for us, because of the way we treated her when she came. I now deal with 10 members of the family who buy the works on everything and many also wear contacts.
Moral of the story is treat the lowest sale with the same respect as the biggest sale. You never know what may come from it.
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