Page 1 of 2 12 LastLast
Results 1 to 25 of 26

Thread: How to find a good receptionist???

  1. #1
    OptiBoard Professional Eddie G's's Avatar
    Join Date
    Sep 2003
    Location
    Toronto, Canada
    Occupation
    Dispensing Optician
    Posts
    205

    How to find a good receptionist???

    Our receptionist for 20 years is retiring in March and I need to find a new one.
    She's been with us since the beginning so I don't know where to look for a new one, any ideas?

    We are just a small Optometrist Office with only 3 employee's.
    Obviously taking care of the appointments, frame selecting and OHIP billing is a must!

    Are there any optical classifieds?
    Or should I be placing an ad in the newspaper?
    How much would a person like this start off hourly $?
    Please help, any input would be appreciated...

    Thanks,
    Ed

  2. #2
    Bad address email on file fvc2020's Avatar
    Join Date
    Feb 2004
    Location
    Forest Lake, Minnesota
    Occupation
    Dispensing Optician
    Posts
    489
    When you figure it out let me know. We have tried to no sucess.


    christina

  3. #3
    Bad address email on file
    Join Date
    Aug 2006
    Location
    Deltona Florida
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    22

    How about a dropout .....?

    How about a dropout from any optical type school in your area? The candidates would have some knowledge, probably needs a job and may then be motivated to finish school on a part time basis. It would be a plus-plus-plus. The school could be your source for applicants.

  4. #4
    OptiBoard Professional Ory's Avatar
    Join Date
    Apr 2006
    Location
    Ontario
    Occupation
    Optometrist
    Posts
    979
    In Ontario both the associations of optometrists and opticians have classifieds on their websites. It may be worth posting there as in theory anyone with optical experience may look there.

    Posting in the newspaper is a sure way to get many unqualified applicants. If you're willing to train it may be the way to go though!

  5. #5
    Banned
    Join Date
    Jun 2000
    Location
    Only City in the World built over a Volcano
    Occupation
    Dispensing Optician
    Posts
    13,002
    In the old days it was one that came in to take dictation with a pencil, stenopad and a towel.

    This business just isn't as much fun anymore.

  6. #6
    OptiBoard Professional Eddie G's's Avatar
    Join Date
    Sep 2003
    Location
    Toronto, Canada
    Occupation
    Dispensing Optician
    Posts
    205
    YIKES!!!
    Now you gals/guys have me worried.

    Thanks for the replies.
    :cheers:

    I'll definitely post on both associations, good one Ory.
    Reinhardt, I'm not to sure if the local colleges will work but I'll give it a try.

    Chip what's the TOWEL for???

    Oh I checked out a local newspaper last night and there were 2 ads in there needing an optometric assistant too!!! :hammer:

  7. #7
    Master OptiBoarder
    Join Date
    Apr 2006
    Location
    NA
    Occupation
    Dispensing Optician
    Posts
    1,255
    Eddie-
    I started in this field as a receptionist and then got involved in the Optician side of things.
    I would highly recommend that you simply test your applicants. No one ever does this, but a simple task performed in front of you will tell you a LOT about how they are. It will tell you if they are a "figure it out themselves" type or "hold my hand a do it with me" type. You'll see if they can use the computer w/o having to be told every single little step. You'll see how they act when put on the spot.

    You want someone who can type quickly and accurately, has a decent grasp on grammar, spelling, punctuation and the like, and can use a computer w/o much difficulty.

    Maybe ask them to schedule an appointment on the computer or write a quick paragraph about something. No pressure, just a quick check!

    Good luck!

  8. #8
    Master OptiBoarder Cindy K's Avatar
    Join Date
    Sep 2000
    Location
    Upper Fraser Valley, BC
    Occupation
    Dispensing Optician
    Posts
    565
    Blog Entries
    1
    Quote Originally Posted by EyeFitWell View Post
    Eddie-
    I would highly recommend that you simply test your applicants. No one ever does this, but a simple task performed in front of you will tell you a LOT about how they are. It will tell you if they are a "figure it out themselves" type or "hold my hand a do it with me" type. You'll see if they can use the computer w/o having to be told every single little step. You'll see how they act when put on the spot.
    You would not believe some of the applicants our office has had over the years, and believe me, its equally unbelievable how some applicants have gotten through the interview process and landed the receptionist position. One girl comes to mind (David will well remember this one as her name still comes up from time to time in discussion of how some people make it in life) who had to use the calculator to figure out what ten percent of a sum was. This same girl would be doing the filing and have to recite the alphabet to determine if N came after or before M (and she didn't always get it right). During her interview she appeared to be bright.

    I realize that optometric offices operate somewhat differently than a retail dispensary does, but common sense would tell me that if you have an individual in the receptionist position who has an optical background, life would be so much easier for the entire dispensary. I would suggest you place an ad on the OAC website.

  9. #9
    C-10
    Join Date
    Oct 2005
    Location
    Thunder Bay, ON
    Occupation
    Dispensing Optician
    Posts
    202

    well qualified

    Here’s one for the books I was out the other night and meet an old client that I haven’t seen in years he runs a business in insecurities stocks and mutual funds and we got on the topic of staff. He hires a young good-looking lady that came highly recommend and was well qualified. After she was employed for a few months and he and his partner notices that she was on the Internet quite a bit during the day. Been carious they went into her computer to find out what she was doing. Well she was selling porn pictures of herself on the net when confronted she said she was just trying to make ex money on the side.

  10. #10
    Underemployed Genius Jacqui's Avatar
    Join Date
    Oct 2003
    Location
    Frostbite Falls, Mn.
    Occupation
    Optical Wholesale Lab (other positions)
    Posts
    7,386
    Blog Entries
    2
    We found ours working as a waitress in a cafe near here. I didn't consider at the time, but multi-tasking and customer service is second nature to waitresses, etc. One of the best things we ever did for the business.
    Proud Member of the ABE Club!
    Don't feed the Beast...

  11. #11
    One of the worst people here
    Join Date
    Jan 2004
    Location
    Canada
    Occupation
    Other Eyecare-Related Field
    Posts
    8,330
    Okay, this is the Canadian Discussion Forum, so I hope we all understand and are familiar with the example. The example is that of two airline companies: Air Canada and WestJet Airlines.

    We have Air Canada that offers many flights at comparable prices as WestJet, but yet I know people who will only fly with WestJet. Why? Because they are greeted with knowledgable, willing, friendly bottom line employees.

    Why are these bottom line employees like that? WestJet offers then good pay, benefits, incredible training, and ownership. Not saying that you need to do the same, but maybe sometimes we pay too little and when we get junk we are ****** off. I can tell you that if you get a poor employee at $8.00 an our or a good employee at $10 an hour can mean substantial changes in your revenue and profit.

  12. #12
    C-10
    Join Date
    Oct 2005
    Location
    Thunder Bay, ON
    Occupation
    Dispensing Optician
    Posts
    202
    Quote Originally Posted by Jacqui View Post
    We found ours working as a waitress in a cafe near here. I didn't consider at the time, but multi-tasking and customer service is second nature to waitresses, etc. One of the best things we ever did for the business.
    this is one of the best ways to find good people look for someone that has waited on you. If you know someone who does thier job real well maybe they would be good working for you

  13. #13
    OptiBoard Professional Eddie G's's Avatar
    Join Date
    Sep 2003
    Location
    Toronto, Canada
    Occupation
    Dispensing Optician
    Posts
    205
    Thanks everyone.

    I'll let you know what happens...

    :cheers:

  14. #14
    Master OptiBoarder Snitgirl's Avatar
    Join Date
    May 2005
    Location
    North Vancouver, British Columbia, Canada
    Occupation
    Dispensing Optician
    Posts
    1,760
    www.craigslist.com

    in case u r still looking.

  15. #15
    Ophthalmic Optician OptiBoard Gold Supporter
    Join Date
    Sep 2001
    Location
    USSA
    Occupation
    Dispensing Optician
    Posts
    12,181
    Blog Entries
    24
    Quote Originally Posted by C-10 View Post
    this is one of the best ways to find good people look for someone that has waited on you. If you know someone who does thier job real well maybe they would be good working for you

    I agree, but lately, we've interviewed waitresses that are pulling down $45k+ a year ! Tough to start someone out at that!

  16. #16
    Bad address email on file
    Join Date
    Feb 2010
    Location
    Cleveland, OH
    Occupation
    Other Eyecare-Related Field
    Posts
    1
    Quote Originally Posted by Eddie G's View Post
    Our receptionist for 20 years is retiring in March and I need to find a new one.
    She's been with us since the beginning so I don't know where to look for a new one, any ideas?

    We are just a small Optometrist Office with only 3 employee's.
    Obviously taking care of the appointments, frame selecting and OHIP billing is a must!

    Are there any optical classifieds?
    Or should I be placing an ad in the newspaper?
    How much would a person like this start off hourly $?
    Please help, any input would be appreciated...

    Thanks,
    Ed

    Good questions. Posting an ad in the local newspaper and on online sites targeting your area (i.e. Craigslist) is a good way to go. For starters, you may find it helpful to look at ads for receptionist jobs to get a sense of how to craft an ad. Then you can take a look at receptionist salaries to do some benchmarking for bringing in a new employee who may not have nearly the experience and expertise of the one who is retiring. Hope this helps! :D

  17. #17
    Master OptiBoarder rbaker's Avatar
    Join Date
    May 2000
    Location
    Massachusetts & Oregon
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    3,005
    Blog Entries
    1
    An old post but a constant problem; good employees. My suggestions are probably illegal, immoral and will subject you to a huge fine perhaps even jail time.

    1, An older woman who is not does not have any minor children under her care. You will need her on the job 40 hours a week - every week.

    2, Someone with a good work record. Does she show up every day, on time and ready to work.

    3, She must be literate and have basic arithmetic skills.

    3, If she chews gum, smokes, has piercings (or chronic rashes) or texts you really don't need her.

    4, She must be laid back and have a really good sense of humor.

    5, You must feel that you are grateful to have her as an employee considering the crappy wages and benefits that you offer.

    All the rest will follow.

    If you are having difficulty finding someone that meets your needs perhaps you should take a good look at your business processes. A sound, successful business always has a drawer full of applications particularly in these times of 20% unemployment.

  18. #18
    Bad address email on file
    Join Date
    Dec 2007
    Location
    Higher than 3500FT ASL
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    1,211
    Quote Originally Posted by For-Life View Post
    Okay, this is the Canadian Discussion Forum, so I hope we all understand and are familiar with the example. The example is that of two airline companies: Air Canada and WestJet Airlines.

    We have Air Canada that offers many flights at comparable prices as WestJet, but yet I know people who will only fly with WestJet. Why? Because they are greeted with knowledgable, willing, friendly bottom line employees.

    Why are these bottom line employees like that? WestJet offers then good pay, benefits, incredible training, and ownership. Not saying that you need to do the same, but maybe sometimes we pay too little and when we get junk we are ****** off. I can tell you that if you get a poor employee at $8.00 an our or a good employee at $10 an hour can mean substantial changes in your revenue and profit.
    WestJet employees are owners - big differences over the snotty Air Canada old hags.

  19. #19
    Master OptiBoarder OptiBoard Gold Supporter Judy Canty's Avatar
    Join Date
    May 2000
    Location
    Home Base--Virginia Beach, VA
    Occupation
    Optical Wholesale Lab (other positions)
    Posts
    7,175
    Blog Entries
    4
    Quote Originally Posted by rbaker View Post
    An old post but a constant problem; good employees. My suggestions are probably illegal, immoral and will subject you to a huge fine perhaps even jail time.

    1, An older woman who is not does not have any minor children under her care. You will need her on the job 40 hours a week - every week.

    2, Someone with a good work record. Does she show up every day, on time and ready to work.

    3, She must be literate and have basic arithmetic skills.

    3, If she chews gum, smokes, has piercings (or chronic rashes) or texts you really don't need her.

    4, She must be laid back and have a really good sense of humor.

    5, You must feel that you are grateful to have her as an employee considering the crappy wages and benefits that you offer.

    All the rest will follow.

    If you are having difficulty finding someone that meets your needs perhaps you should take a good look at your business processes. A sound, successful business always has a drawer full of applications particularly in these times of 20% unemployment.
    Must she be a "she" or would "he" refuse to work for crappy wages and benefits?
    "Jargon is the last refuge of the scoundrel." --Roger Ebert

  20. #20
    One of the worst people here
    Join Date
    Jan 2004
    Location
    Canada
    Occupation
    Other Eyecare-Related Field
    Posts
    8,330
    Right now, we are lucky. We have the best receptionist in the world. She is in at 8am, even though her job starts at 8:30am. She leaves at 5:00pm, even though her job ends at 4:30pm. She takes no lunch break. She is cheerful. She is extremely helpful. When we have a meeting, there is always coffee in the room. She shops for work supplies after work. She does a bunch of little things that are not on her job description. Oh, and she is appreciates the opportunity she has in work.

    Honestly though, I do not think I could find a replacement half as good. She has an attitude that she developed growing up.

    So the answer would be, steal her away from us. Though, it would probably cost you $50k.

  21. #21
    One of the worst people here
    Join Date
    Jan 2004
    Location
    Canada
    Occupation
    Other Eyecare-Related Field
    Posts
    8,330
    Quote Originally Posted by rbaker View Post
    An old post but a constant problem; good employees. My suggestions are probably illegal, immoral and will subject you to a huge fine perhaps even jail time.

    1, An older woman who is not does not have any minor children under her care. You will need her on the job 40 hours a week - every week.

    2, Someone with a good work record. Does she show up every day, on time and ready to work.

    3, She must be literate and have basic arithmetic skills.

    3, If she chews gum, smokes, has piercings (or chronic rashes) or texts you really don't need her.

    4, She must be laid back and have a really good sense of humor.

    5, You must feel that you are grateful to have her as an employee considering the crappy wages and benefits that you offer.

    All the rest will follow.

    If you are having difficulty finding someone that meets your needs perhaps you should take a good look at your business processes. A sound, successful business always has a drawer full of applications particularly in these times of 20% unemployment.
    The best successes we have found in secretaries are hiring young. Kids right out of University. They come in without the baggage of past environments, actually are familiar with the computers they use, and want to prove themselves as effective.

  22. #22
    Underemployed Genius Jacqui's Avatar
    Join Date
    Oct 2003
    Location
    Frostbite Falls, Mn.
    Occupation
    Optical Wholesale Lab (other positions)
    Posts
    7,386
    Blog Entries
    2
    Quote Originally Posted by For-Life View Post
    Right now, we are lucky. We have the best receptionist in the world. She is in at 8am, even though her job starts at 8:30am. She leaves at 5:00pm, even though her job ends at 4:30pm. She takes no lunch break. She is cheerful. She is extremely helpful. When we have a meeting, there is always coffee in the room. She shops for work supplies after work. She does a bunch of little things that are not on her job description. Oh, and she is appreciates the opportunity she has in work.

    Honestly though, I do not think I could find a replacement half as good. She has an attitude that she developed growing up.

    So the answer would be, steal her away from us. Though, it would probably cost you $50k.
    Someone like that is worth $50k, just think of how much business she's brining in.
    Proud Member of the ABE Club!
    Don't feed the Beast...

  23. #23
    OptiBoard Professional
    Join Date
    Nov 2006
    Location
    Toronto, Canada
    Occupation
    Optometrist
    Posts
    161
    Go Craigslist as suggested earlier. You'll receive about 100 resumes in 2 days. Hire someone young whom you can train and has no baggage. Look for personality, salesmanship, etc. Start at around $14 per hour.

  24. #24
    Optician Extraordinaire
    Join Date
    Jun 2005
    Location
    Somewhere warm
    Occupation
    Dispensing Optician
    Posts
    2,948
    Quote Originally Posted by Eddie G's View Post

    I'll let you know what happens...

    :cheers:
    This is a very old thread but he never came back and told us what happened. :(

  25. #25
    Master OptiBoarder OptiBoard Silver Supporter mlm's Avatar
    Join Date
    Apr 2004
    Location
    Red Deer, AB, Canada
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    799
    Quote Originally Posted by optical maven View Post
    Go Craigslist as suggested earlier. You'll receive about 100 resumes in 2 days. Hire someone young whom you can train and has no baggage. Look for personality, salesmanship, etc. Start at around $14 per hour.
    START at $14 per hour?? Holy cow, I'm severely underpaid!!!!
    You must be the change you want to see in the world.
    ~ Mahatma Gandhi

    My thoughts on photography and life

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. How To Find/Evaluate A Good Optician
    By SkiBunny in forum General Optics and Eyecare Discussion Forum
    Replies: 3
    Last Post: 07-28-2005, 06:50 AM
  2. Receptionist/Insurance Clerk
    By peyes in forum The Job Board
    Replies: 0
    Last Post: 01-21-2005, 03:15 PM
  3. seeking optician / receptionist
    By jeffchuh in forum The Job Board
    Replies: 0
    Last Post: 05-13-2002, 05:42 PM
  4. Good Help Is Getting Hard To Find!
    By Cindy Hamlin in forum General Optics and Eyecare Discussion Forum
    Replies: 21
    Last Post: 10-10-2000, 07:53 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
OptiBoard is proudly sponsored by:
FEA Industries, Younger Optics, Carl Zeiss Vision, Vision Systems, Inc. and Chemistrie Eyewear