Hey, all...
I have an annoying problem with our company's VSP orders getting delivered to the proper store location. Our practice has five optical locations, and our doctors do not practice in any one particular location. We are VSP providers and we order our stuff via Eyefinity's website. Each store location has their own username and password to order with.
Our supplying labs (Soderberg and Walman) tell me that Eyefinity (or vsp) assigns each doctor an ID number, and this number is tied to a certain shipping location which matches up with information in the Soderberg / Walman DVI system. So when their DVI system spits out an account number to ship it to, it is based upon this ID number. This seems to be the pattern from what I can see. The monkey
However, I have two Soderberg VSP contract lab orders print-outs from another practice that has 3 locations with doctors going from location to location, and they do not experience the same problem we do. Their setup is identical to ours and each location has a different username and password with eyefinity. On these VSP contract lab orders, we have the SAME doctor, SAME ID number, but their DVI system spit out a different account number, and the account numbers match the location the order SHOULD be sent to. It is not based upon the Doctor's
There are bandaid solutions such as just including a post-it note with the order specifying the delivery location when sending it in, but at our volume this does pose a problem while trying to keep everything straight and multi-tasking, etc and then human error, post-it note loss, etc and the whole process just gets old.
Also, these VSP Contract Lab orders do show the appropriate shipping and service address right next to the ID number, but these print-outs have been eliminated in efforts to go paperless. This address is based on the store location's username to log into eyefinity.
If there's any extra clarification I need to express, just let me know. I think I have it covered pretty well. I just got done talking with Walman's tech support people regarding it, and they were unable to help me. I keep getting different answers to my questions and different solutions. We cannot possibly be the only practice in the country who has this problem. The thing that bothers me is that this other practice's VSP stuff goes through smoothly without a hitch, but ours does not. I am hoping to reach someone who deals with this stuff to get some technical insight on it, so I can lay the law and get the computer program set up and working right.
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