I just had to give a refund to a customer because she came back from the Ophthalmologist's office with a note destroying the manufacture of her glasses. The note found that not a single thing was correct with the glasses. There was way too much cyl and it was 45 degrees off axis, the power was way off - too much plus, and the PDs weren't even in the ballpark. And the add power was off.And to prove it, they had left the spots on the lens to show where they had taken the reading. Of course, it was halfway down the corridor of her progressives and it was partly out of the corridor to boot.
Obviously, the Dr. had his girl up front neutralize the glasses with a Humphreys. All she knew was to move the glasses around until the lines centered up and step on the button.This is not the first time this has happened, and previously I went to the Dr's office and trained their staff how to actually check progressives, but this is a new MD who so far, according to our experience with her, takes the stand that it's always the glasses that are off, never her Rxes.
This from the same Dr who had us fill an RX plainly written wrong, insisting that she wrote it right, giving the customer -4.00 in the OD, and +4.00 in the OS. Customer complains to us, we send her back to the DR, customer comes back with an explanation that the Dr did some quick surgery in the chair and now she has a new script for -4.00 OU. Yeah, right!
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