I am getting very frustrated with the number of people bringing me their jacked up nasty filthy scratched to hell glasses and demanding refunds or replacements because these things occurred thru no fault of their own. What is a tactful way of saying "You are totally full of doody and I ain't giving you nuthin!"
I usually try the "I am so sorry this happened to your glasses! Would you like to purchase a new pair today?" And then they go off about how they clean them EXACTLY how I told them to and they ALWAYS put them in their case when not wearing them, so they should be covered under warranty. Making these people understand that this is not a defect is hard to do without them getting more pissy.
So what are your tactful ways of dealing with these GIMME IT FREE types?
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