Hello everyone,

I have a question for all of you technical people and I hope you can help me out.

For some time now, I have been receiving from my factory some finished solar frames/products that may have a tiny little blemish on the lens. Sometimes it even looks as though a minuscule bubble had bursted; other times, it just looks like a tiny spec of dust. These blemishes are really tiny and you really have to make an effort to see them. But they are there.

I work in the marketing department and my factory is very far away so I cannot ask them why this is happening. I reject the pieces and they get upset with me. They say I am being picky. Am I being picky?

I would love to be able to give them a technical explanation: ie. it is probably the coating they are putting on the lens, the area of their lab is not as sterile as it should be, the scratch coating is to blame, they should be purchasing lenses with all the coatings already in place, etc. I am meeting them next week and would have the opportunity to talk to them face to face. I do not want for them to get all technical and for me to feel totally lost. I would love to resolve the issues.

Also, sometimes the lenses come with some tiny scratches. Am I being picky as well if I reject those?. I know there is $$$ involved but I believe customers should get near-perfect products. How much scratching on the lens, if any, is acceptable?

I have no problem researching more this topic if you direct me to a source of information I can access.

Any help you can provide will be helpful.

Saludos,
mercedes