I will not be ashamed of what I wrote. Did you read the whole thread? I clearly explained all the steps to being a good customer. I said that plum should get the new glasses. I made it very clear that the manager should put in writing that the guarantee will from the pick-up of the new pair since it was their error originally. If the store will not honour that written word after a couple of weeks, then plum can go crazy on them. I think that would be quite justified.
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