We hired an extern (admin graduate) from Blare College. We liked her personality, charm, ability to take on any task, but she was a better extern than employee (now employeed 11.5 months). My question is how do we/I get her to understand that the errors she is making are serious. We have re-trained, deleted tasks, etc. We use office mate and when I look into om to give a patient the balance due I am not certain it is correct. Doc seems to think that cross training into opticianary would be better for her. Help me!! I have held training sessions and explained the difference in ARs, materials, pd, seg hts, she still does not get it. Doc sent us to to Vision Expo West last year and we'll go again this year. She learned nothing last year and I'm afraid she'll learn nothing again. If I cannot trust OM with data entry how could I possibly trust her ordering. What this boils down to my work has now increased because I have to check it all and I am putting together elementry pricing sheets explaining every facet to every step. I do not want Doc to invest money in vision expo with the same stuff happening. Examples of what happens around here:
1-Pt comes in wants cl she did not look through file to see if benefits were abvailable, guess what they were saving the pt $95. this has happened 3 times that I remember.
2-Wrong AR's on material, wrong order to labs.
Any one have Ideas?
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