There is a Dr. in my area that never writes expiration dates on his rx's....contacts and glasses. I called once and asked since the patient brought in an rx dated 3 years ago. The girl tells me "Oh they never expire. Dr. Whatshisbutt feels that his patients are capable of knowing when their vision needs a change and will come see him when they are ready". I gently reminded her to inform her patients that we will not honor an rx older than 2 years.
Another fine example of Dr. Whatshisbutt happened today. Mr. patient comes stomping in, slams his specs on the counter and says "Dr. Whatshisbutt said you made these wrong now I want them FIXED!!!!" Dr. Whatshisbutt had written an rx that said 'glasses made wrong... should be this rx...please remake. I then proceeded to pull out the first copy of the rx that the patient had brought us in January in Dr. Whatshisbutts handwriting and show him his bill of sale and informed him we DID NOT make the glasses wrong, that the rx was ordered exactly as written, but would gladly honor the Dr.'s request. I think Dr. Whatshisbutt is getting senile.
We get so many rx's from him because people have heard about his fantastic neverending prescriptions, and then we are the bad guys for not filling it after 2 years. Anyone ever had to deal with a similar situation? It's getting very frustrating.
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