Oh, I know that customer service even within the same company can vary from store to store. It's the nature of the beast, unfortunately. Costco isn't alone with that! I do trust their product, though, and as a rule, Costco has always been good about their service overall in the main store, at least.
As for the type of anti-reflective, these opticians didn't even know the name of Crizal Alize'. Not sure why and I can't explain why they weren't altogether versed on the products they do carry. They did mention Vivix for the coating. I still don't know what their Essilor short corridor lens is called. Nor do they, it seems. :-) From what I've read, Costcos don't always use the same products. It varies from store to store. I even called another Costco in a nearby town and they seemed to be more knowledgable. I almost considered going there for my glasses, but decided to stay locally.
And, as I said, I felt I came away with what I had hoped for---a decent pair of short corridor progressives in a frame that I bought elsewhere (they don't carry it.) I will definitely go back, although I might mention to them that I thought there was some customer service lacking. They could just need a little nudging or perhaps even a wake-up call. :-)
Thank you for your reply!
Originally Posted by Omega
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