Okay, so my store has this patient who's a high myope, with a moderate amount of cylinder, that I just edged a pair of of high index 1.70 FT-28's a couple of days ago. My edger turned out a pretty decent edge polish on them. We polish pretty much anything semi-rimless, and this was a semi-rimless mounting. Apparently this patient recycled her teenage son's old glasses for her own and his prescription was quite a bit different than hers. I wasn't around when she came to pick her finished glasses up, but from what I hear she had a COW when she saw how thick the edges were. I'm talking, IN TEARS almost. Now I know the secrets behind turning out the thinnest looking finished eyewear; frame size, shape, pt's pd, base curve, bevel placement, etc.,etc. That being said: We offered her the option of choosing another frame, complimentary. But she didn't like ANY of the frames we had. I think we have a pretty decent selection, actually. So, if she stubbornly sticks to her guns on this frame, that I know her PD is no where near the frame's total size, what more CAN I do? A -8.00 something in both eyes, a RECTANGULAR frame, semi-rimless, we already have her in a pretty flat base curve, and a 1.70 high index to boot. Should we be able to help 100% of the people 100% of the time? I'm not throwing in the towel, I don't really have that luxuary anyway, I don't own the business. I just want to come to the best resolution for the customer, and the least expensive onefor us. Does anyone have any suggestions?
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