Originally Posted by
Cindy K
While we're at it here we might want to start a new thread entitled "The rudest client ever..." but this one does kind of fit in with the stupidest questions theme of the current thread.
A gruff, impersonable gent who had purchased from us in the past, enters the dispensary one day, and before even saying hello to me or myself having the opportunity to greet him, he tosses a business card from one of our local 'deep-discount', 'ever-advertising-a-sale' retailers on the dispensing table and asks, matter-of-factly and with a smug look on his mug, "Bet you can't match THIS price." We're just TOO expensive, it seems,so this time he went and shopped around. Does like our service and expertise, though. My heart sinks, I'm thinking "well here we go again, lets see if they're even in the ballpark." I quickly review the price itemization, confirm on a piece of paper with the calculator and price list what our price is and answer,
" Yes, sir, I most certainly would be happy to match the price you have here!" He looks rather astonished that I would so very quickly offer to match a price that he obviously felt was a bargain, and we set about writing up the order. During this time, he's going on and on about how terrible it is for glasses to cost as much as they do, what a terrible mark-up there is, and how unfair it is to consumers that they have to do what he did and ask around if other opticals would price match (after all, it costs money and time, did I know this, for consumers to be forced to shop around.) And how unfair it is to the poor schmuck who doesn't know that glasses can be bargained on, and stupidly pays the full regular price. During this non-stop tangent of his, I'm not saying a word other than requesting information for the job. I'm also not responding to the questions he's asking me about mark-up, etc. He rises, ready to leave, and walks towards the door. At this point, I simply cannot contain myself any longer, and blurt out what I wanted to ever since I first saw the price written by the competition on the card, " Sir, I'm more than happy to match the price you got from XYZ. But, I really feel guilty about it because, well, their sale price is actually $75.00 MORE than our regular price is!"
Now you all know what comes next, right?
"Well, can you not match the price and charge me what you would have normally?"
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