that reminds me, how about the person that brings in their own frame and after you clean them up, the tell you that its not their frame.
I think we need a reallity TV program about the optical business.
Originally Posted by SpecialT
that reminds me, how about the person that brings in their own frame and after you clean them up, the tell you that its not their frame.
I think we need a reallity TV program about the optical business.
Originally Posted by SpecialT
Years ago I had a man bring his wife's old frame in to use. It was a grooved rimless but clearly to me it was a woman's frame. I told him it was and he didn't seem to care. I asked a couple of other patients at the next table if they thought it was a man's or woman's frame. When they both said it was a woman's frame he decided not to use it. I guess he just didn't believe me!Originally Posted by SpecialT
I once told a man that he wouldn't be able to see distance out of his reading glasses. He brought them back a few days after he got them and complained that they made his distance blurry. I told him that I had told him that. He said "I didn't believe you." :drop:
A Woman Called Last Week,
Customer.....can You Check When I Had My Last Exam?
Me................which Of Our Doctors Did You See?
Customer........oh... I Have Never Been To Your Office Before.
What I Wanted To Say...... How The F*#* Should We Know
-- 'Its the perfect frame for me! But do you think it might be out of style in five years!'
-- "Thanks for the fitting! I just wanted to let you know that I will always come to see you to get my glasses adjusted; the place I bought them just can't get it right but you do the first time every time!" (as he's heading for the door with nary an offer of payment for the twenty minutes I just spent adjusting someone else's problem) "You mean to say there's a charge for that?"
-- "What do you mean, I can't put a pair of prescription sunglass lenses in this frame? This cost me $25.00 at the drug store!"
-- "You're telling me that I'm going to have to change the lens again after my cataract surgery?"
-- "Guess I shouldn't have told you my son ran over them with his bike. You would have warrantied them if I had said they just fell apart, right?"
-- "I swear I did not drop them! These lenses are defective; look at the gouges in them!" (to this, my boss suggested that perhaps the molecules just escaped from the lens surface)
-- "My eye doctor SAID that if I needed the lenses changed you would do it for free! Its not my problem he made a mistake!"
-- "Yes, I sat on them! But the frame must be defective; it should not have broken!"
-- "My glasses slide down my nose if I reach behind my head and pull on my left ear; can you fix them?"
-- "I want to see the optician" (to this I asked what I could do for him)Man says ,"Not you, I want one of the men."
-- "You'll honor a coupon from XYZ Optical down the road, right?
--"Do you give discounts?"
--"What do you charge for lenses?" or "How much are your frames?"
Sorry but I just couldn't decide on the one stupidest question; the list could go on and on and on and..................
pt - I have some scratches in my lenses
pull pt's chart to see if under warranty ask him to have a seat
me - Wow I've never seen glass so scratched up. (The entire front of the lens totally opaque)
him - it wasn't that bad till I tried to buff them out.
me - sir why would you do that?
him - well I wouldn't have done it if I didn't think it would work. That would have been stupid wouldn't it?
The finish on these frames is no good. When I pick at it with my thumbnail like this (chips paint off) the paint comes right off!
My reply: why would anyone do something like that? (patient looks at me like I'm speaking portuguese)
I had a patient come in with his glasses in pieces. i asked him what happen and he said he was working on his car, the glasses fell into the fan of the engine and this is what happen.
I have the frame in one hand and pieces of a (1) crizal lens in the other. I told him that those could not be warrantied for defect. He says sure you can, there's a scratch right there.
My skin is no good either. When I slice it with this razor blade....Originally Posted by loncoa
...Just ask me...
I know we've ALL had this one:
"Do you have anyone who can fix this?" (places severly traumatized plastic frame with pieces of the lower rims actually missing, on the counter)
"Gosh, I'm sorry but there is nothing we can do to resurrect that other than putting your lenses into a new frame"
"But can't you use some Crazy-Glue or something?"
Sigh......
Ahh! Super glue, the cure all!Originally Posted by Cindy K
PT: Can you take the writing off of these lenses for me?
ME: I can do better than that, give me 15 minutes and I'll put a whole new set of lenses in there and you'll actually be able to see out of them.
I've only been at it for a year so I can only imagine the types of things I'm gonna hear in my next 20-30 years. Can't wait!!!!!
One of the ones i love actually comes from doctors after post operative cataract surgery. Just go next door and medicare will buy you a pair of glasses:idea:
I always try to remind people that medicare don't buy nobody nothing. The taxpayers do.
Patient had an eye exam done at the doctors office next door, when he comes out of the office with a minor OU -0.25 prescription. He askmed me " Are all these glasses free, can i pick anyone i want to" lol
A patient came in to order glasses. She specifically requested that we use a 10 bc on her moderate Rx in a plastic frame. After clocking the current lenses she was wearing and neutralizing the Rx of the current lenses, I determined that YES, she IS wearing a rather "strange" combination (mild plus Rx on a 10 bc).
I had to ask her WHY would ask such a request (how would she know to specifiy a specific BC? )
She said that long ago~a few years back~ she had a problem and the optician told her that "from now on, specifically ask for your lenses on a 10 bc".
She prefers a 10 bc, in her plastic frame, because she wears excessively long (fake) eyelashes and didn't want the lashes to brush against the lens.
:hammer:
mrmac my friend, you have created the never ending thread :cheers:
Scupper Jacks this Friday?
I got a new one yesterday (after 20 years in the business, I thought I had heard them all).
"Do you charge for eye exams?"
I bit my tongue. I was dying to deliver a snarky response like: "No. We're just benevolent folks. We do exams because we just love it, and we can't help ourselves"
Sigh.
This may have been posted already, but I don't have enough time to read all the threads...
"You mean these prices don't include lenses" Dumbass:hammer:
This is why KY Jelly says for internal use only. The woman who filed a law suite because it didn't work. She was putting it on toast. Ugh. :hammer:Originally Posted by SpecialT
Originally Posted by chip anderson
Or how about...
Doc: "Tell me when you can see the bottom row on the chart."
Patient: "The very bottom?"
Doc (thinking mean thoughts): "Yes the VERY bottom" :hammer:
There must certainly be a thread on stupidopticalcustomersboard.com titled "What is the dumbest thing you can say when purchasing eyewear?" They all read it, and say the same thing wherever they go! Either that, or you all are stealing my customers...;)
Can you "move" my old Rx lens from Nunor(38 mm) to the Cartier frame (52 MM)?:hammer:
I have a patient who is wearing a -29. ou with astigmatism. She wants to know why medicaid will not pay for all this lens, Wal-mart did! (Please go to Wal-mart!)
When we charge a fitting fee for contact lens patients we give coupons towards contacts or glasses to redeem it (equivalent to the fitting fee). I had one person ask if he could apply the coupons received from the fitting fee towards his fitting fee.
"Hey! What did you do to my glasses, I can see out of them now"
uhuhuh....Cleaned them.
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