a minute ago a woman came in to get new glasses, but she wanted to use her own frame. i told her she had frame coverage and she said ok, but could she get the lenses changed first and just change the frame later?
(using her new lenses?!)
:-)
a minute ago a woman came in to get new glasses, but she wanted to use her own frame. i told her she had frame coverage and she said ok, but could she get the lenses changed first and just change the frame later?
(using her new lenses?!)
:-)
Last week---patient:"I got these new glasses a while ago but if you look closely at them you can see I wore them twice and haven't worn them since. Can I exchange them for something else?" Progressives of course.
I said "let me get your file and see what we can do".
"Well we do have a problem as my records show you picked them up in April
2004."
:drop:
Fester: You just don't understand, she only wore them twice so they are still like brand-new! Was she blond?
Pt came in with Rx, I need new glasses. After trying on about 15 frames (one was too scratchy, one was too flimsy-titanium, one was too heavy etc) she stopped and asked if I was going to put her old lenses into a new frame don't I need to have a frame just like the one she brought in?
Just to be sure I understood I asked "these lenses" and pointed to her current lenses.
"Yes"
You want them in a new frame?
"Yes"
Didn't you just get a new Rx?
"Yes"
Can I use the Rx on the paper you just gave me since it is newer and make new lenses?
"Thats a real good idea!"
:hammer:
Chip: In the bluest of blue politically correct Peoples Republ...uhmmm... Commonwealth of Massachusetts you get in hot water answering your last question;)
Got a winner today. Women walks in with a broken frame she bought 6 months ago. Hinge popped off the rivets. I told her I will replace it under warentee. I just need to order one so it will be a few days. She told me that she would perfer to pay for the replacement in order to keep the warentee in effect. :hammer:
Did you refuse?
A woman wanted to return her glasses, her complaint..... They are just too light.
When I used to teach contact lens fitting. I would tell residents what I did, they would respond: "K readings?" as though this somehow imparted knowledge and expertise.
After almost 20 years in the business I thought I had heard everything...until last night. It was five minutes before closing and a patient came out of the exam room and started trying on frames. I usually stay later to finish paperwork so I didn't want to discourage her from looking and possibly lose a sale. She spent 30 minutes trying on frames and then asking me to try them on so she could see what they would look like on her. She was mid sixties, petite with curly blonde hair. I am at least 20 years younger, six inches taller and have straight , dark hair. She finally narrows it down to two frames and then asks me to draw pictures of them so she can show them to her sister at home. I explained to her that I'm an optician not an artist. She proceeded to sketch these two frames. My nine year old could have drawn better pictures! Then she wrote a description of each frame in her own optical terms. She was showing no signs of leaving so I finally started to turn out the lights. She promised to come back next week. Hmm...maybe next week would be a good time to take those last few vacation days I have left
Lady comes in today and asks if we have 'one of those little cleaning cloths you get when you get your glasses'. Recognising straight away that she did not get her glasses from us, I point to the ones we sell and advise her the price. She then states that maybe she should return to where she bought her eyewear and ask them to give her one as she didn't get one when she got her glasses.
Sigh.
One thing I've learned after 34 years in the business is - - - NEVER think you've see or heard it all. Because if you do - the next person in will prove you wrong! ;)
I had one guy bring in his 15 year old girl ( or thereabouts) about 15 minutes before closing.Said girl goes over to the frame board (about 1000 frames) and starts trying on frames. Each one gets the same routine: put on frame,fluff hair, poke out chest,look at self sideways in mirror, fluff hair, then rip them off and throw them on the table with an exclamation"I hate those!". Repeat at least 50 times and now it's an hour after closing with no end in sight. Dad is sitting on a chair by the door, doing nothing. When I mentioned that it was now an hour after closing and I had to get home, she got mad and dragged her dad out the door. Fortunately, she never returned.
I replaced the hinge. (I belive its bad charma, she is a senior citizen on a fixed income) Today she came to pick them up. She broke the same side hinge in the same model frame in her nv rx. This time she decided to buy a new frame and have the hinge replaced to keep the old frame as a spare.
i love this.
my vision is so bad i see 60/200.
i dont use them for driving (rx reads -200 with 3 diopters cylinder...heres my number call me when you are on the road)
these arethe worst glasses the screw is stripped...when did you get them...5 yrs ago
i dont want to pay for slab off, just leave it off
so i can get a pair for $99 dollars?.yes, those are plastic lenses with lined bifocals..(refused upgrades, old glasses varilux platnium series, ar and high index)... returns them when she cant see right and yells at us b/c she wasnt told (after cringing during the fitting because I wanted to not sell her apair anyway)
just give me the cheapest contacts, i dont care what the doctor writes
they told me it was a lifetime warranty!
and my personal favorite...i know i only have vison in one eye, i dont care if the glass shatters, i want the cheapest pair, i only use them to see...(i know your leg has just been cut off but asprin is cheaper than darvocet)
" I laid my glasses upside down on the night stand and all the medicine ran out" a close second....patient walks in the front door of our show room with thousands of frames staring her in the face and asks, "Do y'all sell glasses here?"
Here's 2... that I've had in the same conversation... and one from my co-worker
*11am phone rings*... I answer "Dr X's Office how can I help you?"
Q: Are you open?
A: (If i wasn't, would I answer the phone?) "Yes, we open the office at 9am"
Q:"I wanted to make an appointment but I've never been there. Do you know what insurance I have?"
A:(Yeah I have ESP I can look at you and tell you what vision insurance you have) "I'm sorry, I don't know, you'd have to check with your benefits administrator but I'd be glad to schedule an appointment"
Courtesy of my co-worker, and she's really been asked this.
Q:Can I have sex with my contacts on?
A:Only if you want to see who you're having sex with.
I think one of the many stupidest question I have been asked, just happened to be asked today. I had a patient ask me what her options were when it came to her lenses. Half way thru my lil spill an answering her questions along the way she asked if she could be brutely honest with me. She than proceeded to tell me that she feels like she is buying a car when anyone tells her options and all she wants is the things she wants but no one listens to what she wants. Never once did she tell me what she wanted done or the type of lenses she wanted made. Then without warning she got up and walked out of our office. I'm still in shock . I have a stupid question of my own now...Did i not understand her question when she asked me to tell her her options?
I once had a lady ask me to start with the top/left frame on our board, crtique it, advise on the shape and color, then move to the second from the top/left, and do this to every frame in our shop. 1000+ frames. She really and truly wanted me to critique EVERY frame in the place before she made her choice. When I told her that, even if I spent 1 minute per frame, it would take 12 hours. She replied "well, I have time." :hammer:
" if i get these rimless glasses, wont the medicine fall out":hammer:
Do I need an appointment to look at your frames?
Can the Dr. see me on his day off?
After explaining to patient that glasses take 5-7 business days...."So can I get these by tomorrow?"
A lady just yesterday got all pissy because I didn't carry her toric lenses in stock. After telling her that torics have to be ordered because the powers vary so widely she said "Well I will just go somewhere that DOES carry them in stock!!!"
Good luck with that.:p
JUST PLAIN GOOFY!http://www.myspace.com/net72772
Note: Conversation edited for brevity
Her: "I bought glasses two weeks ago from XXXX (nearby competitor)."
Me: "..."
Her: "Are they ready?"
Me: "... maybe?"
Her: "Can I pick them up here?"
We had a great story like that about 14 years ago. I was not working, but both working that night told me the same story. About 10 minutes before closing a pair of little old ladies stroll up and look at the posted hours of operation. Seeing the shop is still open the walk in and proceed to start looking at frames.
The optician asks them if they need any help and one woman responds, "no just browsing."
15 minutes go by (5 minutes after closing) and the same optician asks the same question, with the woman giving the same response, "just looking."
15-20 minutes later the owner comes out to ask if he can help them. When they tell him that they are just looking, he explains that the store normally would be closed, and that the optician and he both had plans for the evening, and they were welcome to come back during any of their normal business hours.
Well, the woman just about went off the deep end with, "well I never...., if don't need our business, then we'll go somewhere else!! And I'm going to tell all of my friends about how rude you are!!!"
The owner responded in a level voice, "That's your choice. Our hours are clearly marked and we've already stayed later for you. If you would, please tell all of your friends and family, because in my experience, birds of a feather flock together, and if they are anything like you, we really don't need their business either. Have a good night."
Wish I was there to see that first hand!!
AA
I was working at one place that closed at 5pm. This lady and her son come in at 4:55pm and starts looking for frames for him. At 5:30pm she switches to start looking for frames for herself. At 5:55pm she starts asking about the video game system in the store and asks if we could turn it on so she can play on it. I told her it was broken and she finally left.
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