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Thread: Survey

  1. #1
    OptiBoard Apprentice
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    Survey

    I would like to know if any of you use surveys? I run a wholesale lab and was wondering if anyone surveys their Drs. of customers? If so do you have a way to post it on the board? If not I can give a fax number.
    If no one uses surveys then what types of questions would you want on it. I want to get input from Drs., the office personnel and customers. I also would like to gather data concerning the standards they would like to have. I don't know about other labs, but my Drs. want better than ANSI standards.

  2. #2
    Bad address email on file
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    Survey

    A survey is a great way to find out what the Docs and their staff really think of the way your doing business and how you might better serve them if possible. The Docs have always wanted better than ANSI they want perfect don't they ?

  3. #3
    OptiBoard Apprentice
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    Yes they do, but there can be a fine line between your bottom line and what they want. That is why I'm looking for survey ideas. Trying to get the info that can help me get the most out of the lab and give Drs. and patients what they want.

  4. #4
    Banned
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    Shoot, I can sum this up in two lines for you. The Doc's want money, power, respect. The patients want maximum results at the lowest cost.
    Last edited by chip anderson; 11-18-2005 at 10:31 AM. Reason: Left out two.

  5. #5
    Paper Shuffler GOS_Queen's Avatar
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    Would you mind elaborating on what type of information you are seeking? is it more customer satisfaction (ie: how happy are you with us) or ??

    Thanks (in advance) for clarifying ...


    Karen

  6. #6
    OptiBoard Apprentice
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    I want info for both patient satisfaction and Dr. opinions as to quality, service and etc.

  7. #7
    Master OptiBoarder Snitgirl's Avatar
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    We send a survey to our patients. If you would like to see a copy of it I can fax it to you. :D

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