We had a patient come in today with stress fractures at the drill-holes on her Silhouette rimless. The lenses are poly Younger Image progressives and they're 14 months old. She says that the stress fractures just started a couple of weeks ago. She also says she either wears the glasses or has them in the case, and she cleans them only with the eyeglass cleaner we sell here, which to the best of our knowledge does not contain isopropyl alcohol and is "rated" for AR coated lenses.
My question is: what would you do for this patient? Would you redo the lens at no charge? Would you charge her your lab costs? Would you do something else? My solution was to offer her a very steep discount off of retail -- 40%. What is your policy on stress-fractured poly lenses? Thanks for the help.
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