I have only heard of one man who did not make mistakes.
From this we learn that perfect people tend to be crucified.
Chip
I have only heard of one man who did not make mistakes.
From this we learn that perfect people tend to be crucified.
Chip
Originally Posted by Monkeysee
How about this one: A customer was in the dispensary shopping for frames, didn't care for the prices and was quite vocal about it.. then he noticed the third world eyeglass donation box and asked if he could just pick a pair out of it to use!!
Think about this: People will pay thousands of dollars to have a top notch entertainment system(plasma tv, surround sound, etc...) BUT, complain about a few hundred bucks for prescription eyewear that will ironically help them see their new home theater.:hammer:
That's my daily gripe.
Signed,
Idiot #4783 (just kidding, couldn't help myself)
I think "the Dadoody incident" is a great example of what we all tend to forget:
From Dadoody's perspective, as (probably) a first-time "customer", their batting average, so far is 0.00. His perception (correctly) is that he spent big bucks and wants a smooth experience, if not a "nice" experience.
Of course he realizes that mistakes happen. He just deserves compensated for the mistake happening to him. He deserves a little perk, just as a gesture.
I had take-out from a local rib-joint chain. I paid a fair sum and was a decent tipper. I found out as the family sat down for dinner that it was totally bad food, messed-up order, nobody checked it before bagging it. Ruined the family "fun night" dinner. Called the place and was put on hold for ten minutes. Called back and griped for the manager right away, this time. She took my irate complaint, apologized, and insisted on not only cooking the whole meal again, insisted on giving me a sizable gift certificate for the NEXT time. Drove back over to pick up and got a special apology.
What a pro. And smart, too.
That's what people deserve, if they go to a nice optical. Free ribs.
Can't let the facts get in the way....
LOL! :D
Just imagine your dispensary if you will give out fre BBQ ribs to everybody!
What a smell !
I wish we could serve adult beverages :cheers: to some of our customers!
One of my customers brought up the idea a week or so ago when I offered him a cola during his wait. He already had front row seating for the entertainment because he could see (behind the plate glass) 2 grown men (otherwise known as the lab gurus) ~one standing on a counter top~ trying to pull a piece of machinery apart to get the insides ungunked.
We are supposed to be a "ready when promised" (which still means one hour to most people) store but when something fouls up, the customer can either go walk the mall or sit at our dispensing counter twiddling their thumbs. One guy, I swear he walks under a dark drippy cloud because his order always gets messed up! We see him coming and we know to pay extra attention (like checking the order and measurements more than twice and going back to plead with the lab to please be careful) but something always seems to go wrong. I have no idea why this customer keeps coming back except that maybe he has had this kind of luck at other opticals as well and they must bar the door when they see him coming!
Hmm....
You know....the reason I found the optical place I ordered my glasses at is because it's 2 doors down from my favorite Japanese Sushi place.
Oddly, right inbetween the optician and the sushi place is a tropical fish store. So at least the Sushi is fresh.
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