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    The new cabbage patch.....

    Did everyone see the new cabbage patch? Complete with the "Sarah Palin" glasses? :p


    I wonder if, when she doesn't get in the white house, if all the women who bought her glasses, or those...
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    "Do you have the Sarah Palin glasses?"

    Oh my goodness, I'm not sure about you guys, but I think that if I hear that one more time I might go nuts! Just curious as to how many of you others have been hearing this a lot lately.... For me, I...
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    So... yesterday the mad woman came in & picked up...

    So... yesterday the mad woman came in & picked up her new, free, lenses, and within the same sentence they were too strong, & too weak (sv by the way). after i explained to her that the perscription...
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    Eh, unfortunatly, I already know that.... I think...

    Eh, unfortunatly, I already know that.... I think that's part of optician 101. I suppose it still amazes me, the audacious requests that people make... err, demand.
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    When do you say no?

    On Saturday I had a patient's husband drop off her frame & a new rx from an outside OD, he simply stated that we would 'know what to do'. Well, naturally I looked up the patients account, seen that...
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    At least you only spent 20 minutes. I had a guy...

    At least you only spent 20 minutes. I had a guy come in look for a certain frame, which we did have, I probably spent a little under an hour talking optical with him, taking his measurments, and...
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    Thanks, I'll look into both! I live in the...

    Thanks, I'll look into both! I live in the Allentown area.
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    ABO study guides?

    I've been an optician for 3 years now, and though I have a good knowledge of the field, I know there is much, much more to learn. Currently I'm looking into getting licensed, though my state &...
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    We offer a 30 day warranty on materials at n/c....

    We offer a 30 day warranty on materials at n/c. For a small fee the pt can purchase an extended warranty that is good for a year against any damage, breaking or scrachting of the frame or lenses.
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    Yes. I suppose what I should have said was, we...

    Yes. I suppose what I should have said was, we don't allow balance lenses to use a glass or cr39 lens.
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    No, balance does not legally require a poly lens,...

    No, balance does not legally require a poly lens, however, many companies, including the one that I work with, do not give the patient any option besides a polycarb lens. To me, that seems like a...
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    We have an out of state lab, and offer a standard...

    We have an out of state lab, and offer a standard 1 1/2 - 2 week turnaround, and an express 1-2 day service. I never promise a customer their glasses by a certain date, however, because sometimes you...
  13. Thread: Refunds?

    by Visionista
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    I work with a company that has over 600...

    I work with a company that has over 600 locations, and we have a strict no refund policy. And, in my eyes, we should. We have our registers set up so that it prints right on the reciepts since...
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