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I had a patient call me to inform me that the bifocals on her lenses "fell off" at some point and they were now single vision.


I delicately explained to her that there was no possible way that...

Also, today I sent a feedback email to one of our regional Walmart Health and Wellness directors regarding these new procedures. He responded that this policy regarding post-cataract prescriptions is...

Indeed. Plus, Walmart has recently updated its Medicare billing procedure, so there's even more of a circus act we are forced to go through just to file on the patient's behalf. In order for any...

When I hear them say this, I simply challenge the patient to find an identical product at any local eye center that is less than that price.

I can agree with this, which is why my team is more than willing to replace it with a similar product. However, we will not compensate for or reimburse the value.

Oh I know my market is above the norm when compared to other Wal-Mart Vision Centers throughout the nation. I take great pride in that.

Exactly. The fact that she wanted more than that is what makes it suspicious.

But the lenses were not. Her actions and expectations are unusual.

I get the impression she was hoping they would break. This way she could try to get a brand new set or monetary value.

If we break anything in the process of a repair, we will only replace it with something of comparable quality. We do not compensate for the value of the frame or lenses.

I know of some optical...

Hey guys and gals.

I am currently a Vision Center Manager for a Wal-Mart Vision Center in southern Louisiana. As far as I know, no store in Louisiana is currently affiliated with NVI. We are a...