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So the popular course of action is don't fill the RXs from this OD. Hence, denying a customer service? Not a good business decision in my opinion.

Sorry for the multiple responses. My computer went all maximum overdrive on me

The OD doesn't answer calls or return messages. When you do get him on the phone he will say you don't know what you are talking abount and hang up on you. He is good at convincing his patients he is...

We have a Dr. In the area giving his patients false information on my eyewear. Patients will go back to him with vision problems and he will claim that the glasses are made incorrectly or that...

Thanks for the help. Works real nice.

I'll try the bleach water, but I can't run it even warm. The pump motors overload to easy. Thanks!

I use Acuity cylinder machines and get build up of the polish in the slurry lines. The units using water only just get funky. The unit uses either a GrayMills vertical pump or a little giant sub...

Also the change in power and add will change the prism thinning. Smaller B will also show more thickness on the nasal side.

Are you sure the lenses are the same, designer wise. That could acount for some differences due to the aspheric properties. There are so many things that could effect it. If the thinnest point is at...

Grey is #1 Brown is #2........ man I am so immature!




...and yes, I am typing this on my iPad!

Yup! Getting people to come into your retail store is moronic!

I have looked, probably not thoroughly, but looked. Can anyone tell me if there are classes or programs for learning how to service equipment. B&L Lensometers, Gerber Coburn, Weco etc?

I am...

I am looking for very part time, part time and possibly full time lab techs. Send me a personal message if interested. It is in a large retail chain store.

Practice does make less non-perfect.

I wish I could predict what my equipment will do. Unfortunately I have a Spartan edger. That thing is like a shady prostitute. You think you are having a good...

Lasers, dancing in lighted ropes and drive-through PD measurements. I thought we were all on the same page about this.

Chanel is a private label. Not a Luxottica label. If you can convince them to award you a Chanel shop 50 pcs is what you have to sell.

My favorite of late is a pts OD that read the glasses I had made for him, when he returned to the OD because of poor vision. The OD told him there is prism in the lens and there shouldn't be. I...

innovations, and a patchwork of other stuff

LC Is laying off upper level dead weight and some LC central Lab people. Essilor is adding labs. I think you may see an attempt for a more substantial partnership in the US in the future.

I think...

Not every country cares so much about trust.

Other than the first set of training disks required. Nice work with the PD stick though, takes confidence. I hope the customer was assured in the procedure!

Some lens designs in their media, might suggest a lower fitting. I have come across a couple that ask for the fitting height to be "lower" than normal. A computer aimed lens said it was a best...

I agree that most of what the customer thinks they are entitled to, is because of the selling associate/ optician's effort to make the sale. However, a trend is developing in society where anything...

I do not remember where, but when I was studying I read that in some instances you have to balance what is possible, what is needed and what is wanted. I think most Dr.s do that, then there are the...

I love the Rolls analogy. I will use that tomorrow. Because I have this conversation with customers every day. It's like I have 20 different 3 year olds every day asking why the sky is blue.