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  1. Replies
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    What will they do next, once they've built a WM...

    What will they do next, once they've built a WM on every corner.

    BTW, B&L is in bed with WM. Therefore we don't do business with B&L if we can help it.
  2. Replies
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    21,435

    Lenny, What happens when the patient doesn't get...

    Lenny,
    What happens when the patient doesn't get upgrades? You know, "I just want what my plan covers." Then all you get is the $50 exam fee and the $15 dispensing fee.
  3. Replies
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    17,208

    We used to receive faxes, but the last 2 Rx...

    We used to receive faxes, but the last 2 Rx verification requests from 1-800 have been by phone. What a great idea to block their number, but on the other hand, I've heard 1-800 keeps data on...
  4. Thread: Refund policy

    by paw
    Replies
    26
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    12,178

    Chip, good to "see" you again! I don't equate...

    Chip, good to "see" you again!

    I don't equate giving away materials, services, or money (refunds) with "customer satisfaction".

    I would say that working with the patient to correct the...
  5. Thread: Refund policy

    by paw
    Replies
    26
    Views
    12,178

    We never give outright refunds. We will re-make...

    We never give outright refunds. We will re-make lenses free of charge if the problem is a bifocal height needs to be changed or a progressive non-adapt. To keep this from happening, we always have...
  6. Thread: Regular Eye Exams

    by paw
    Replies
    13
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    7,418

    CB, that is the most accurate and succint...

    CB, that is the most accurate and succint statement I've heard. Now, how can we educate people that regular eye exams are NOT a non-essential expenditure?
  7. Thread: Regular Eye Exams

    by paw
    Replies
    13
    Views
    7,418

    Feeling philosophical...

    Jo, regarding why people don't get regular, routine eye exams: don't you find it interesting that non-optical consumers will find Optiboard and ask for advice instead of scheduling an appt and seeing...
  8. Replies
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    10,595

    We take care of our patients, which means that we...

    We take care of our patients, which means that we do free adjustments and screw replacements. Non-patients pay a nominal fee.

    We do charge for nosepads, though, for patients as well as...
  9. Replies
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    4,738

    I dont' know anything about Osa Lite, but if...

    I dont' know anything about Osa Lite, but if you're looking for short corridor, there is I believe 14mm fitting height Varilux Ellipse.
  10. Thread: 1-800 contacts

    by paw
    Replies
    3
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    6,056

    Mail order has a long history of illegal sales. ...

    Mail order has a long history of illegal sales. This is the latest strategy for 1-800. This company makes me ill.
  11. Thread: Regular Eye Exams

    by paw
    Replies
    13
    Views
    7,418

    1. The dental profession has done a superb job of...

    1. The dental profession has done a superb job of educating the public for decades on the need for regular checkups. They also have the toothpaste and toothbrush industry echoing them.

    2....
  12. Replies
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    7,862

    Lenses with AR too bright

    We had a patient who got AR on her lenses for the first time. She returned a couple weeks later complaining that ever since she got the glasses, things were too bright. Now, my understanding is...
  13. "The chains really push, push, and push somemore...

    "The chains really push, push, and push somemore to get as many people to pass the test as possible. Lower wages equals lower store cost..."

    Jim, I don't follow your logic. Could you clarify?
    I...
  14. Replies
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    14,395

    Just as dispensers have to educate the public,...

    Just as dispensers have to educate the public, apparently labs have to educate some dispensers.

    Do you have a "training class" for beginning dispensers that would also serve as a refresher course...
  15. Replies
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    3,201

    There goes the neighborhood...

    There goes the neighborhood...
  16. Thread: Zeiss and Walmart

    by paw
    Replies
    87
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    55,264

    Mrba said, "I was told yesterday evening if you...

    Mrba said, "I was told yesterday evening if you call WM and ask for a price quote on a varilux you can get one!!! Would be fun to try no? (not sure if its true)"

    A few weeks ago when I was price...
  17. Replies
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    3,465

    Huh?

    Are you saying that Medicaid expects providers to spend $300 on software to submit their claims??? And that's on top of the pathetic reimbursement they pay???

    How do you make any money off...
  18. Thread: Speed of Dark ???

    by paw
    Replies
    63
    Views
    15,241

    There is a book by the brilliant Stephen Hawking...

    There is a book by the brilliant Stephen Hawking called "A Brief History of Time." I read it a few years ago, and understood the first 2 or 3 chapters. After that, he lost me and I gave up reading...
  19. Thread: Zeiss and Walmart

    by paw
    Replies
    87
    Views
    55,264

    If you know anything about WM, you know that they...

    If you know anything about WM, you know that they may carry the same brand and the appearance of the same model as another store, but the reason WM charges less is that said model is a lesser quality...
  20. Replies
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    3,110

    VSP is doing just what eyecare4U is talking...

    VSP is doing just what eyecare4U is talking about. If they can do it, so can any other insurance company. It's just a question of priorities on the part of the insurance company. Apparently, it's...
  21. Replies
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    "Now i'm on Acuvue Torics, which whilst more...

    "Now i'm on Acuvue Torics, which whilst more comfortable and not as irritating, leave the vision in my left eye in and out of focus every hour or so."

    leeamiesg,

    I believe the reason the vision...
  22. Yes, it's worth it to get it replaced. I don't...

    Yes, it's worth it to get it replaced. I don't know if it was poorly applied, or got scratched after application.

    Either way, the patient should never receive lenses that have a noticable...
  23. Thread: 3 piece frames

    by paw
    Replies
    21
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    11,646

    mrba, Of course they all look the same. There's...

    mrba,
    Of course they all look the same. There's only so much you can do with a temple and a bridge. Especially when the point of the frame is to look like you have no frame on.
  24. Thread: Markup on Add-on

    by paw
    Replies
    35
    Views
    11,969

    We have WalMart to thank for that. Just today, I...

    We have WalMart to thank for that. Just today, I replaced a broken strap bridge, and when I told the guy the charge, he said "What?! I could have gotten one at WM for $1.49." That is utter BS, but...
  25. Thread: Markup on Add-on

    by paw
    Replies
    35
    Views
    11,969

    I seem to remember a thread a while back where...

    I seem to remember a thread a while back where some people said they charged for adjustments, or nosepads, or whatever, and then other posters got on their case about not caring about your...
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