Charged for adjustments in Chicago??
One of our regular patients was in Chicago and needed her glasses adjusted. She stopped in to a local chain store, they proceeded to tell her that it would be a ten dollar charge for the adjustment. She was surprised by this, but went ahead anyway. They melted her plastic frame, causing the magnet to pop out of the bridge, that held her clip on. They then tried to glue it back in and glued it in upside down. This is the first time that I have heard of anyone charging for an adjustment. The bad part is, they apparently didn't know what they were doing. I like the idea of charging for adjustments for eyewear purchased elsewhere, but it would have to be implemented industry wide. The bad thing is, the patient said that when she paid ten dollars for her adjustment, her expectations were much higher but unfortuntately were not met, lol. Is anyone else out there charging, and how is that being accepted by patients?
Don't judge what you don't understand!
You might change your tune after standing in my stores for a few days. Hi, I am a tourist from blah blah and can you help me for free?
NO! We are experts at what we do and we donate all repair money to charity; it is now Make A Wish.
This is win/win and there is no inherit value in free.
I charge $40 to process an internet order warranty; they have no problem with it. I have to ship to company, pay shipping back to me and then re-ship after ensuring it is correct. Never had a complaint because I provide service while keeping them informed, hence comfortable in the transaction.
Most people think it is wonderful what we do for charity and it helps our business along with the charities we serve while allowing our customers to also give back for a good cause. I have a nice wood box out with all the information on Make A Wish which gives me the opportunity to sell the cause!
I met Gayle and Burt Blyleven-hall of fame pitcher and broadcaster for the Twins- to get them involved in the charity. They have agreed to come to the big bash on 1-11-13 and help raise $$$$. I just met the first lady of Fort Myers and am in the process of putting on an event with Deon Sanders, Craig Sagar-NBA broadcaster in wild clothes- Hall of Fame Golfer Jo Ann Walker for an event this summer to raise awareness and $$$ for Make A Wish!
This is a way to look at what we do in a positive light and I challenge anyone to do the same in your community!! It works for everybody except cheap skates that expect service for free while denying a charity a few bucks.
Anybody want to come to our event? I am also trying to get Olivia Newton-John to attend. THIS IS WORTH AN EXTRA $150,000 IN FUNDS FOR NIGHT IF I CAN GET HER TO APPEAR. I have a friend in the optical industry who is best buds with her and had to order many frames from her to get her help!!