What is Costco's warranty or guarantee on glasses?
After reading some posts on this board about Costco, I called a local Costco optical department today and asked their policy on returns. She was kind of vague and said they try very hard not to refund. For 30 days they will work with you and try to make things right.
So will they refund or not? If you are just unhappy within the 30 days?
I was reading some good things on this board about Essilor Ovation lenses for progressive glasses. I wondered if it was worth trying them from Costco. Do they make them fairly quickly, or do you have to wait weeks? A 30 day guarantee isn't much good if it takes 2 weeks to get the glasses. I asked this because I think somebody mentioned waiting 3 weeks.
Are the Ovations from Costco the very same ones you get at Lenscrafters?
Conclusion.......................
I think that a good opticians first duty is to deliver a product that carries a pair of lenses that measure the exact value of the Rx placed at the right spot inside the frame according to properly measured values in relation to the frame size.
If that rule is followed the result is 100% correct and the only return a customer could want is because he or she changed their minds about their appearance and might not like the frame anymore.
The only warranty should be for incorrect work supplied, anybody can make a mistake, at which point the error should be corrected at no charge.
I believe that all this warranty talk is for the birds if you are capable to do a decent job and not oversell lenses that you should know the customer will have problems with.
Times have changed..........
Quote:
Originally Posted by
rainchild
We also remake an unlimited number of times within 6 months for post surgery patients whose healing eyes may require a series of RX's before they settle into the final one...
Times for sure changed....................in the days of cataract glasses, patients were advised that they would get a temporary pair of lenses and probably have to get a new pair after about six month. They paid for both pairs.
A comprehensive eye exam is medical in nature....................
Quote:
Originally Posted by
Barry Santini
Oh my, I have to disagree. Glasses are *not* medical, nor are they a medical appliance.
The FDA does not think so and acts different. Frames and lenses are in the device category...................but not only that............anything that goes on lenses like a coating or tint that is destined to go, or be put on lenses is under FDA jurisdiction.