Originally Posted by
CME4SPECS
I suppose your intention is to belittle your competition.
Not at all. I use the same form to troubleshoot glasses that I have sold with an Rx by my doc.
Why put the patient in the middle of it?
The patient ultimately has the right to know if what they are wearing is correct or not.
They have no idea what those numbers mean. Axis prescribed 180, dispenser made 004 on that .25d cyl...WOW!!
If the patient comes in complaining that they cannot see out of their glasses, there is either an issue with the prescription or the manufacturer. If the only thing I find is a lens 4 degree off axis with a .25 cyl, I will send them back with the doctor with the above form and I will mark the section that says, "Have written Rx verified by Doctor of Record" Perhaps you should tell the patient that there is a little discrepancy in the rx with what was prescribed and that you will report you findings to the dispenser.
And when the patient goes back, Jack, the person that I spoke with is gone for the day or quit or was fired or is too busy flirting with the fire extinguisher to help. Or they say, "The problem he talked about wasn't really that serious, it was within tolerance." And that is the end of it.
How about this...your doctor writes an rx, and patient has it filled down the street. Rx is not real good.
Dispenser writes a letter and hands to patient to give to doctor.
Letter says...Dear doctor, rx you wrote is NO GOOD!
No we don't do that, do we? Yes! I have received letters from dispensers stating that the prescription was completely wrong. The difference is, while those dispensers are quick to claim that the Rx was wrong, I send a form listing EXACTLY what I found, not just, "wrong, remake!" We have the patient go in to be re-evaluated.
So do I!