Re: Anti Reflective Lenses
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Dannette said:
Is it common to send the original lens back to the manufacturer and inconvenience the customer when the problem clearly is a manufacturing defect caused by their materials?
Well this side of the pond (UK) it is, as most lenses that have a AR coat on are not suppiled by the coating companies. Some coaters seem to be worse than others for these sort of problems, seems to be the luck of the draw. Most coaters offer a 1 year guarantee all though some do go to 2 years, but its not for scratching just faulty coating.
I personally have a pair of Pentax AR coated lenses that are 5 years old and the coating is as good as new, shame about the scratches though....
I cant understand why you need to clean the lenses every day though, only when dirty should be enough. If they are just dusty then a rinse under a running tap should do the trick.
Re: Anti Reflective Lenses
Quote:
Dannette said:
My questions:
Is this common with anti reflective?
Is it common to send the original lens back to the manufacturer and inconvenience the customer when the problem clearly is a manufacturing defect caused by their materials?
As Texas Ranger has said, it all depends on the coating. While, as with almost everything made today, there is a chance that a product may defective, how common that problem is depends on the quality standards of the manufacturer. High quality coatings usually come with 1-2 year warranties. Yes, some wholesale labs require a lens be seen before being replaced; however, it is up to the Optician who sold you the lenses to make sure you are inconvenienced as little as possible.
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It's surprising how many optical places WILL NOT offer a one year scratch replacement, from the swanky expensive optical salons to the bargain basement variety.
Scratches are an entirely different creature than a peeling coating. Your lenses were defective not scratched and it is good to see that they weren't counted against your warranty. Often lenses are scratch resistant, some more so than others, but nothing is scratch proof. Scratch resistant lenses do put up with everyday wear longer than uncoated lenses but scratches are usually inevitable.
As far as a scratch warranty, you could use your car finish to make a comparison. You recieve your car with a clear and brilliant finish. Over time, especially if it is wiped while it is dusty, swirls may show up from cleaning cloths. Would you return your car a year later because it has cleaning scratches in the finish? Would your car dealership warranty a car from cleaning scratches a year later?